Subject: Note Added - [#5415905] RE: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 10:42:23 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415905    Subject:  RE: Your products are on the way   Requester: aisha_alahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM80481F24245B4E77B9CB9BA0AE828685" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Considering customer loyalty, as an exception approving for refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM298D7D3A507B49A69E1E48D5F13D41B3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish Karini</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">FYI</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: POD has been shared earlier and the customer is telling that the courier left the package outside with out informing the customer at night and some
 passerby took the item.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur </span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 7 January 2023 12:19 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5415905] - RE: Your products are on the way</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement: Refund <br>
Order Date: Dec 3, 2022<br>
Order ID: 9404195993<br>
Tracking ID: FP120422002790<br>
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Assistance Required: Need Refund Approval<br>
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Issue Description: POD has been shared earlier and the customer is telling that the courier left the package outside with out informing the customer at night and some passerby took the item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order has been marked as delivered and customer is reporting not receiving this order. <br>
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The customer contacted us regarding this issue on  5 Dec 2022.<br>
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Customer is shopping with us since 6/23/21 and has 9 completed. <br>
The order against which customer is denying receiving is worth AED 213.00. <br>
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Courier response is attached.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5415905:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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