Subject: Ticket Assigned - Conversation with Sadaf Usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 16:15:32 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadaf Usman Sadaf Usman                    Hi           07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:59 PM, 09th Jan                     Sadaf Usman                    1           07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello Sadaf Usman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:59 PM, 09th Jan                     Sadaf Usman                    3           07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 09th Jan                     Sadaf Usman                    Connect me to live agent           07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 09th Jan                     Sadaf Usman                    2           07:59 PM, 09th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 09th Jan                     Sadaf Usman                    1           08:00 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your email address           08:00 PM, 09th Jan                     Sadaf Usman                    [email-masked]           08:00 PM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:00 PM, 09th Jan                     Sadaf Usman                    Ok           08:00 PM, 09th Jan                   Samer                   Hi Sadaf Usman , Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           08:01 PM, 09th Jan                     Sadaf Usman                    Yes dear           08:01 PM, 09th Jan                     Sadaf Usman                    I have returned one article at one of your store           08:01 PM, 09th Jan                     Sadaf Usman                    I got the text message of refund but money is still not shown in my shukran pay           08:02 PM, 09th Jan                   Samer                   If your order online please share the order number ?           08:03 PM, 09th Jan                     Sadaf Usman                    Ok           08:03 PM, 09th Jan                     Sadaf Usman                    9408971447           08:04 PM, 09th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:04 PM, 09th Jan                     Sadaf Usman                    Ok           08:04 PM, 09th Jan                   Samer                   We apologize for the inconvenience caused.As we can see the amount  37.35 has been refunded to my credit           08:08 PM, 09th Jan                     Sadaf Usman                    But it is not showing in my shukran pay           08:09 PM, 09th Jan                     Sadaf Usman                             08:09 PM, 09th Jan                     Sadaf Usman                    My wallet shows 0           08:09 PM, 09th Jan                   Samer                   After checking you have used my credit  on order 9409143922  used amount was 70.8           08:11 PM, 09th Jan                     Sadaf Usman                    That was my previous order. I never got 37.35 in my shukran pay. How can i use it .           08:11 PM, 09th Jan                   Samer                   Thank you for confirmation,we will check with finance team and will update you be details  vie email [email-masked]           08:14 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:14 PM, 09th Jan                     Sadaf Usman                    Ok i will wait           08:14 PM, 09th Jan                     Sadaf Usman                    No . thanks ?           08:15 PM, 09th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:15 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5568185