Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 13:56:39 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    what happened with my order           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:05 PM, 09th Jan                     .                    what is this           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:05 PM, 09th Jan                     .                    1           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:05 PM, 09th Jan                     .                    0582363929           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:05 PM, 09th Jan                     .                    1           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:05 PM, 09th Jan                     .                    00971582363929           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:05 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:05 PM, 09th Jan                     .                    what the fuck are u talking about           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:06 PM, 09th Jan                     .                    are you carazy           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:06 PM, 09th Jan                     .                    2           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:06 PM, 09th Jan                     .                    1           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:06 PM, 09th Jan                     .                    0582363929           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:06 PM, 09th Jan                     .                    thefuq           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:06 PM, 09th Jan                     .                    i need to speak with your oeprator           05:06 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:06 PM, 09th Jan                     .                    transfer my caht           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    to your agent           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    aghen           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    aghen           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    agent           05:07 PM, 09th Jan                     .                    agent           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    agent           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    agent           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    agenty           05:07 PM, 09th Jan                     .                    agenty           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    fuck you           05:07 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:07 PM, 09th Jan                     .                    Hi           05:08 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:08 PM, 09th Jan                     .                    1           05:08 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:08 PM, 09th Jan                     .                    0582363929           05:08 PM, 09th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:08 PM, 09th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:08 PM, 09th Jan                     .                    1           05:08 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:08 PM, 09th Jan                     .                    9409226428           05:09 PM, 09th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM253258873    You can also easily track your order from My Account > Order History.             05:09 PM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:09 PM, 09th Jan                     .                    2           05:09 PM, 09th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:09 PM, 09th Jan                     .                    1           05:09 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:10 PM, 09th Jan                     .                    [email-masked]           05:10 PM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:10 PM, 09th Jan                     .                    hellloooo           05:13 PM, 09th Jan                     .                    what kind of service is this ?           05:13 PM, 09th Jan                     .                    I have to wait for full day or what ?           05:13 PM, 09th Jan                   Samer                   Dear customer, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:14 PM, 09th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:14 PM, 09th Jan                     .                    I did not received my order till now yesterday also i complained they said they need sometime now still nothing what is this           05:14 PM, 09th Jan                     .                    for the first time i tried online and had this bad experience           05:15 PM, 09th Jan                     .                    thank god i didnt do full shopping only i took one shirt for a try           05:15 PM, 09th Jan                     .                    and got this result           05:15 PM, 09th Jan                     .                    what kindof service is this           05:15 PM, 09th Jan                     .                    6th i orderd 7th i was suppose to get           05:15 PM, 09th Jan                     .                    today is 9th           05:15 PM, 09th Jan                     .                    for the event i bought that shirt now its passed whats the useeee then           05:15 PM, 09th Jan                     .                    what is thisssssss           05:15 PM, 09th Jan                   Samer                   We apologize for the inconvenience caused. We have escalated your issue under the ticket  5562150to make your order ready for collection asap and you will receive a call on 582363929 soon           05:16 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:16 PM, 09th Jan                     .                    ???????           05:16 PM, 09th Jan                     .                    fir this we are paying advance and then pleasing you guys what is thisssssssssssssssssss           05:16 PM, 09th Jan                     .                    i dont care for yoru apologies           05:16 PM, 09th Jan                     .                    what i will do with that ??????????????????           05:16 PM, 09th Jan                     .                    i want my orderrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr nowwww righttt nowwwwwwwwwwwwww           05:16 PM, 09th Jan                     .                    i will not allow you to exit the chat           05:17 PM, 09th Jan                     .                    till i dont receive it           05:17 PM, 09th Jan                     .                    heloooooooooo           05:18 PM, 09th Jan                     .                    heeeleooo           05:18 PM, 09th Jan                     .                    i will take all these screen shots           05:18 PM, 09th Jan                     .                    and post on social media           05:18 PM, 09th Jan                     .                    this is the way you are treating your customers           05:18 PM, 09th Jan                     .                    first you giving them offer           05:18 PM, 09th Jan                     .                    then taking money           05:19 PM, 09th Jan                     .                    then no order           05:19 PM, 09th Jan                     .                    when we come here           05:19 PM, 09th Jan                     .                    no response           05:19 PM, 09th Jan                     .                    wow           05:19 PM, 09th Jan                     .                    very good           05:19 PM, 09th Jan                     .                    excellent           05:19 PM, 09th Jan                     .                    Mr Sameer I am talking to you?           05:19 PM, 09th Jan                     .                    sad           05:21 PM, 09th Jan                   Samer                   I absolutely apologise for this situation. This is not the kind of experience we would like our customers to have when they shop with us.           05:28 PM, 09th Jan                   Samer                   We absolutely apologise for this situation. This is not the kind of experience we would like our customers to have when they shop with us.           05:28 PM, 09th Jan                   Samer                   We understand your disappointment here as we can check your order has been delayed.           05:28 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:28 PM, 09th Jan                     .                    what is the solution ?           05:29 PM, 09th Jan                     .                    you are just sending me automated replyyyyyy           05:29 PM, 09th Jan                     .                    i want my order           05:29 PM, 09th Jan                     .                    or else give me compensation along with my order           05:29 PM, 09th Jan                     .                    because of your lazy service           05:29 PM, 09th Jan                     .                    why i should suffer?           05:29 PM, 09th Jan                     .                    why i have to feel the pain for what ?           05:29 PM, 09th Jan                   Samer                   Please note that as we can check your order 9409226428 has already reached at pick up location.           05:31 PM, 09th Jan                     .                    when ?           05:31 PM, 09th Jan                   Manish                   As per tracking details it has arrived at the pickup loctaion on 01/08/2023           05:34 PM, 09th Jan                   Manish                   For your reference you can track your order from the below link using tracking id LM253258873 https://www.fodel.com/en/track-parcel.html           05:34 PM, 09th Jan                   Samer                   For your reference you can track your order from the below link using tracking id LM253258873 https://www.fodel.com/en/track-parcel.html           05:35 PM, 09th Jan                     .                    i went there yesterday evening but they said they didn't received any order so i messaged also here see above chat the agent said they will let me know once its there then why anyone did not inform me and i have to check again today ?           05:35 PM, 09th Jan                     .                    i will check again now           05:36 PM, 09th Jan                     .                    if still not there then ?           05:36 PM, 09th Jan                   Samer                   We request you to please confirm if you have received a validation code on your registered contact number.           05:39 PM, 09th Jan                     .                    which code           05:39 PM, 09th Jan                     .                    i only received the day i made the order           05:39 PM, 09th Jan                     .                    after that there were nothing           05:39 PM, 09th Jan                     .                    the same code i sent to start this chat           05:39 PM, 09th Jan                     .                    that only i received           05:39 PM, 09th Jan                   Samer                   We request you to please alluw us sometime we will check it with the collection point team and will get back via email with an update.           05:43 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:45 PM, 09th Jan                     .                    yes           05:46 PM, 09th Jan                     .                    i cant give you any more time           05:46 PM, 09th Jan                     .                    once you guys go nothing is there           05:46 PM, 09th Jan                     .                    solve my issue now           05:46 PM, 09th Jan                   Samer                   We can understand your disappointment here however kindly note that as a customer support we can follow with the relevant team and forward your request to expedite the process at this moment.           05:53 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:55 PM, 09th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:56 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567381