Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 13:42:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    1           05:33 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:33 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:33 PM, 09th Jan                     ?                    1           05:34 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:34 PM, 09th Jan                     ?                    9409490147           05:34 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010823001443    You can also easily track your order from My Account > Order History.             05:34 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:34 PM, 09th Jan                     ?                    3           05:34 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hi ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:34 PM, 09th Jan                     ?                    5           05:34 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:34 PM, 09th Jan                   Samer                   Dear customer, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:35 PM, 09th Jan                     ?                    I want to know status of this 3 orders. I need to receive this today coz ill be using it tomorrow.  9409490147 9409662294 9409678281           05:35 PM, 09th Jan                   Samer                   Thank you for sharing the orders details. Please allow me a moment to check this for you.           05:36 PM, 09th Jan                   Samer                   Your order 9409490147  is out of delivery https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP010823001443&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:37 PM, 09th Jan                   Samer                   Your orders  9409662294 ,9409678281  from store and you will receive a message for collection within a few hours           05:39 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:39 PM, 09th Jan                     ?                    This i havent receive any call from courier. What time it will be deliver           05:40 PM, 09th Jan                   Samer                   Your order is out of delivery, please inform us if you do not receive calls within  3-4 hours from now https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP010823001443&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:40 PM, 09th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:41 PM, 09th Jan                     ?                    This was supposed to be deliver yesterday but without me asking ti change the address they said it was cancelled due to address change  . So dissappointing!           05:41 PM, 09th Jan                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process, and you will be contacted soon             05:42 PM, 09th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:42 PM, 09th Jan                     ?                    Even yesterday they told me the same within 3 to 4 hours. I waited until 12am but nothing came           05:42 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567294