Subject: Fwd: Amount deducted for order number 7806490150
From: Nikhil Bishnoi <[email-masked]>
To: Samer Salmeh <[email-masked]>
Date: Mon, 9 Jan 2023 02:30:53 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Ajith Palakandy" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Reena Kumari" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Monday, 9 January, 2023 12:33:10 
Subject: RE: Amount deducted for order number 7806490150 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Sunday, January 8, 2023 3:43 PM 
To: Ajith Palakandy <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]> 
Subject: RE: Amount deducted for order number 7806490150 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 13.11 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

12/20/2022 9:49 	

'677950 	

'BENEFIT 	

'737206 	

1 - Purchase 	

'048 	

'13.11 	

'CAPTURED 	

'00 	

'7806490150 	

'202235490526575 	

'235411811621 	

'7 	

'88.201.58.251 	

'f201a323-b76c-4b95-8ef0-8cadbd791eca 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 3:27 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Reena Kumari < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount deducted for order number 7806490150 

Pls proceed with the refund 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 2:44 PM 
To: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Reena Kumari < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount deducted for order number 7806490150 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 2:35 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Reena Kumari < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount deducted for order number 7806490150 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 13.11 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

12/20/2022 9:49 	

'677950 	

'BENEFIT 	

'737206 	

1 - Purchase 	

'048 	

'13.11 	

'CAPTURED 	

'00 	

'7806490150 	

'202235490526575 	

'235411811621 	

'7 	

'88.201.58.251 	

'f201a323-b76c-4b95-8ef0-8cadbd791eca 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 7, 2023 7:06 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Reena Kumari < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount deducted for order number 7806490150 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 6, 2023 5:16:41 PM 
Subject: Fwd: Amount deducted for order number 7806490150 

Hi Zeeshan, 

The customer is complaining that his account was debited against On Validation Order. Kindly assist with the refund. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 6 January, 2023 16:12:08 
Subject: Amount deducted for order number 7806490150 

Hi Team, 

customer has placed the order on Dec 20, 2023 and the order number: 7806490150 has not been placed successfully as the payment from your credit card used has been unsuccessful however customer is reporting that "This amount has not been reversed or refunded to my bank account since then. My bank statements show a double debit towards Al Rashid Group, one for the unsuccessful order and one for the order I placed soon after". Please find the attachments share by customer. 

Kindly look into it and do needful. 

Regards, 

Reena 

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