Subject: Fwd: My credit Removed, Process refund in BENEFIT - 7807713311
From: Nikhil Bishnoi <[email-masked]>
To: Samer Salmeh <[email-masked]>
Date: Mon, 9 Jan 2023 02:29:06 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Ajith Palakandy" <[email-masked]> 
Sent: Monday, 9 January, 2023 12:33:01 
Subject: RE: My credit Removed, Process refund in BENEFIT - 7807713311 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Sunday, January 8, 2023 3:23 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Khalid <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]> 
Subject: RE: My credit Removed, Process refund in BENEFIT - 7807713311 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 7.4 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

12/28/2022 6:27 	

'677950 	

'BENEFIT 	

'508744 	

1 - Purchase 	

'048 	

'50.22 	

'CAPTURED 	

'00 	

'7807713311 	

'202236249020714 	

'236212020143 	

'7 	

'88.201.6.120 	

'4d6aa554-aff6-446f-9cb1-1ab80affed8e 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 3:23 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: My credit Removed, Process refund in BENEFIT - 7807713311 

Pls proceed with the refund. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 12:32 PM 
To: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: My credit Removed, Process refund in BENEFIT - 7807713311 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 12:08 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: My credit Removed, Process refund in BENEFIT - 7807713311 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 7.4 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

12/28/2022 6:27 	

'677950 	

'BENEFIT 	

'508744 	

1 - Purchase 	

'048 	

'50.22 	

'CAPTURED 	

'00 	

'7807713311 	

'202236249020714 	

'236212020143 	

'7 	

'88.201.6.120 	

'4d6aa554-aff6-446f-9cb1-1ab80affed8e 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 6:35 AM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: My credit Removed, Process refund in BENEFIT - 7807713311 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist us in re-processing the refund of BHD 7.4 to the original mode of payment BENEFIT. My Credits were removed under REL-165118 and the screenshot is attached for your reference. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammad Khalid" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 7 January, 2023 15:43:56 
Subject: My credit Removed, Process refund in BENEFIT 

Hi Team, 

Please assist us with this. 

Problem Statement: My credit Removed, Process refund in BENEFIT 

Order id: 7807713311 

Order date: Dec 28, 2022 

Refund amount: BHD 7.4 

Payment method: BENEFIT 

Issue description: The customer wants the refund to be processed to his card (BENEFIT), My Credit is removed, please transfer the amount to the BENEFIT. 

Thanks for your help! 

Mohammad Khalid 

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