Subject: Ticket Assigned - Conversation with Dee❤️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 15:59:58 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dee❤️ Dee❤️                    hi           07:52 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:52 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello Dee❤️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:52 PM, 07th Jan                     Dee❤️                    2           07:53 PM, 07th Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:53 PM, 07th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:53 PM, 07th Jan                     Dee❤️                    2           07:53 PM, 07th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:53 PM, 07th Jan                     Dee❤️                    1           07:53 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:53 PM, 07th Jan                     Dee❤️                    [email-masked]           07:53 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:53 PM, 07th Jan                   Samer                   Dear customer, Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           07:54 PM, 07th Jan                     Dee❤️                    Hi i have a query.regarding the return process for the item purchased thurough online,within how many days i can recieve my amount in bank           07:55 PM, 07th Jan                   Samer                   Please be assured as we have now escalated this issue to our management under ticket  5559333 and they are closely working on this to fix it for you,they will contact you asap           07:55 PM, 07th Jan                     Dee❤️                    ok           07:55 PM, 07th Jan                   Samer                   Sorry please ignore the previous message           07:55 PM, 07th Jan                   Samer                   Can you please share your order number?           07:56 PM, 07th Jan                     Dee❤️                    actually i want to reorder the item as i selected the wrong size before           07:56 PM, 07th Jan                   Samer                   This is the order number 8409216468 ?           07:56 PM, 07th Jan                     Dee❤️                    8409216468           07:57 PM, 07th Jan                     Dee❤️                    yes           07:57 PM, 07th Jan                   Samer                   We have created a return request for the item,after collection the refund will be processed,in case you want to return the items to the store you can           07:57 PM, 07th Jan                     Dee❤️                    i want online only           07:58 PM, 07th Jan                   Samer                   .We would like to inform you that a new return request has been created on    on your behalf, Please rest assured that our courier partner is going to contact you within 2-3 workdays to arrange the collection.You can also track the order via the LMG website through the following link:  (https://bit.ly/3v0Daf7) Through the tracking number: RP0107230007232           07:59 PM, 07th Jan                   Samer                   Do you have another inquiry I can assist you with?           07:59 PM, 07th Jan                     Dee❤️                    ok thanku           07:59 PM, 07th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:59 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5559403