Subject: Ticket Assigned - Conversation with Dee❤️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 15:43:11 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dee❤️ Dee❤️                    hi           07:34 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:34 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello Dee❤️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:34 PM, 07th Jan                     Dee❤️                    2           07:34 PM, 07th Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:34 PM, 07th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 07th Jan                     Dee❤️                    3           07:36 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hi Dee❤️ , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:36 PM, 07th Jan                     Dee❤️                    6           07:36 PM, 07th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:36 PM, 07th Jan                     Dee❤️                    1           07:36 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:36 PM, 07th Jan                     Dee❤️                    [email-masked]           07:36 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:36 PM, 07th Jan                   Samer                   Hi Dee  , Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           07:37 PM, 07th Jan                     Dee❤️                    hi i recieved my order today which i placed yesterday           07:37 PM, 07th Jan                     Dee❤️                    but unfortunately i chose wrong size           07:37 PM, 07th Jan                     Dee❤️                    i placed a request for return           07:38 PM, 07th Jan                     Dee❤️                    i want to order the right size           07:38 PM, 07th Jan                     Dee❤️                    what should i do for that cz i paid online           07:39 PM, 07th Jan                   Samer                   You can return your Max product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.   - You can contact our customer support team on 1803316 to make a return and to be notified of the refund amount based on our return policy.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (Kuwait) store across the Kuwait .   Here’s what you need to do.   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           07:41 PM, 07th Jan                   Samer                   Do you have another inquiry I can assist you with?           07:41 PM, 07th Jan                     Dee❤️                    no thanku           07:42 PM, 07th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:42 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5559333