Subject: Ticket Assigned - Conversation with Malaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 15:42:12 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malaz Malaz                    Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi malaz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408660624 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323002442     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:33 PM, 07th Jan                   Samer                   Hi Malaz , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:33 PM, 07th Jan                     Malaz                    Can i talk to a manager please           07:33 PM, 07th Jan                     Malaz                    Or supervisor on duty           07:33 PM, 07th Jan                     Malaz                    9408660624           07:34 PM, 07th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:34 PM, 07th Jan                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.  We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible. We are currently investigating the cause of the delay and will take steps to prevent it from happening again in the future.please give us some time to follow your issue we will update you soon via email [email-masked]           07:36 PM, 07th Jan                   Samer                   Within 24 hours your issue will be resolved           07:37 PM, 07th Jan                   Samer                   Do you have another inquiry I can assist you with?           07:37 PM, 07th Jan                     Malaz                    I need to talk to a manager now your sorry doesn’t help i keep hearing sorry for 2 days now           07:37 PM, 07th Jan                     Malaz                    Yes           07:37 PM, 07th Jan                     Malaz                    I need a manager please           07:37 PM, 07th Jan                     Malaz                    Forward the chat to your supervisor please           07:37 PM, 07th Jan                     Malaz                    This happened before and it was not resolved unt Your manager was involved           07:39 PM, 07th Jan                   Samer                   I will do my best to help you, but if you would like to speak with a manager, I can transfer your issue  to one of our managers who will be happy to assist you and contact you within few hours.           07:39 PM, 07th Jan                     Malaz                    Do it please           07:39 PM, 07th Jan                   Samer                   I will do the needful asap           07:41 PM, 07th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:41 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5559328