Subject: Ticket Assigned - Conversation with Ghaida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 13:49:08 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghaida Ghaida                    Customer:  IMAGE Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ghaida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7809387496 Bot:    We checked and your order is   Cancelled   Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 07th Jan                     Ghaida                             05:42 PM, 07th Jan                   Samer                   Hi Ghaida , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:42 PM, 07th Jan                     Ghaida                    How come the order is cancelled and i recrived sms saying its confirmed           05:42 PM, 07th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:45 PM, 07th Jan                   Samer                   Please note that you have canclled order  7809387496  from your end  , and the order 7809387491  didn't passthrough due your payment gateway ,so please try to make and order again           05:46 PM, 07th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:46 PM, 07th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:48 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558807