Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 16:11:08 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  joanna Bot:  Hi , what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568973246            07:59 PM, 06th Jan                   Samer                   Dear customer, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:59 PM, 06th Jan                     Guest                    hi samer           08:00 PM, 06th Jan                     Guest                    i have a problem with my delivery           08:00 PM, 06th Jan                     Guest                    i live at Abu Dhabi downtown, near al Wahda mall           08:01 PM, 06th Jan                   Samer                   Can you please share your order number?           08:01 PM, 06th Jan                     Guest                    9408975128           08:02 PM, 06th Jan                     Guest                    my delivery was sent to CITY MALL Madinat zayed city           08:02 PM, 06th Jan                     Guest                    ,. I thought it would be here at Madinat zayed mall.,           08:02 PM, 06th Jan                     Guest                    is there any way aside from going there that i could still recieve it           08:03 PM, 06th Jan                     Guest                    im willing to pay xtra for delivery charges           08:03 PM, 06th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:03 PM, 06th Jan                   Samer                   We apologize for the inconvenience caused. we can't change the store or the delivery mode,the order is ready for pickup id the order is not collected within 14 days it will be canclled automatically  and refunded           08:05 PM, 06th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:05 PM, 06th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:06 PM, 06th Jan                     Guest                    will it be refunded full or reduced?           08:06 PM, 06th Jan                     Guest                    coz i hae it on tabby?           08:06 PM, 06th Jan                     Guest                    sorry coz i have it on tabby           08:06 PM, 06th Jan                   Samer                   The paid amount will be refunded           08:06 PM, 06th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:06 PM, 06th Jan                     Guest                    so it will be cancelled           08:06 PM, 06th Jan                     Guest                    wait pls           08:06 PM, 06th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:09 PM, 06th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:10 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5555784