Subject: Ticket Assigned - Conversation with Garima Sharma
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 15:44:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Garima Sharma Garima Sharma                    9406498642           07:37 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:37 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Hello Garima Sharma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:37 PM, 06th Jan                     Garima Sharma                    3           07:37 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:37 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 06th Jan                     Garima Sharma                    2           07:37 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 06th Jan                     Garima Sharma                    1           07:38 PM, 06th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:38 PM, 06th Jan                     Garima Sharma                    [email-masked]           07:38 PM, 06th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:38 PM, 06th Jan                     Garima Sharma                    Query is :   Order id : 9406498642  The refund amount should be 142 but the credited amount is 95           07:38 PM, 06th Jan                     Garima Sharma                    Why is the deduction ?           07:39 PM, 06th Jan                   Samer                   Hi Garima Sharma , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:40 PM, 06th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:41 PM, 06th Jan                   Samer                   The refund has been processed for amounts AED47+95 on 12/20/22 and  1/4/23   to your APPLE_PAY and the refund process takes 7-14 working days according the bank procedures           07:42 PM, 06th Jan                   Samer                   Do you have another inquiry I can assist you with?           07:42 PM, 06th Jan                     Garima Sharma                    Let me check           07:43 PM, 06th Jan                     Garima Sharma                    Thank you !           07:43 PM, 06th Jan                     Garima Sharma                    Good night           07:43 PM, 06th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:43 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5555670