Subject: Ticket Assigned - Conversation with Shiby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 14:19:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shiby Shiby                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  3 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:04 PM, 06th Jan                     Shiby                    Hi           06:04 PM, 06th Jan                   Samer                   Hi Shiby , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           06:07 PM, 06th Jan                     Shiby                    Hi           06:08 PM, 06th Jan                     Shiby                    Can u check my credit balance           06:09 PM, 06th Jan                     Shiby                    Shehazeen           06:09 PM, 06th Jan                     Shiby                    [email-masked]           06:09 PM, 06th Jan                   Samer                   Thank you for sharing the o details. Please allow me a moment to check this for you.           06:09 PM, 06th Jan                     Shiby                    Sure           06:09 PM, 06th Jan                   Samer                   You have  141.2697 Qar please log in via email id [email-masked] to see the balance           06:11 PM, 06th Jan                   Samer                   Do you have another inquiry I can assist you with?           06:11 PM, 06th Jan                     Shiby                    But it is not showing           06:11 PM, 06th Jan                     Shiby                             06:11 PM, 06th Jan                   Samer                   please share the profile screenshot to show you are logged in via email id [email-masked]           06:15 PM, 06th Jan                     Shiby                             06:16 PM, 06th Jan                   Samer                   We apologize for the inconvenience caused.We will check with technical team to fix the issue and will update you by details via email [email-masked]           06:17 PM, 06th Jan                   Samer                   Do you have another inquiry I can assist you with?           06:17 PM, 06th Jan                     Shiby                    Nope           06:18 PM, 06th Jan                     Shiby                    But can h make it fast           06:18 PM, 06th Jan                     Shiby                    Thnx           06:18 PM, 06th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:18 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5555364