Subject: Ticket Assigned - Conversation with Lianne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:51:36 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lianne Lianne                    Hi           04:36 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:36 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:36 PM, 05th Jan                     Lianne                    1           04:36 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello Lianne , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:36 PM, 05th Jan                     Lianne                    1           04:36 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:36 PM, 05th Jan                     Lianne                    9408141255           04:37 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            04:37 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:37 PM, 05th Jan                     Lianne                    2           04:37 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:37 PM, 05th Jan                     Lianne                    1           04:37 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:37 PM, 05th Jan                     Lianne                    [email-masked]           04:38 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:38 PM, 05th Jan                     Lianne                    Hi           04:40 PM, 05th Jan                   Samer                   Hi Lianne , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:40 PM, 05th Jan                     Lianne                    Hi           04:40 PM, 05th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:40 PM, 05th Jan                     Lianne                    Ok           04:40 PM, 05th Jan                     Lianne                    I had placed an order and it's estimated date of delivery was 2nd Jan. Now it's going to be 5th and I have still not received my order. I have a party and that's why I ordered this t-shirt           04:41 PM, 05th Jan                     Lianne                    I have raised multiple requests           04:42 PM, 05th Jan                   Samer                   We apologize for the inconvenience caused.We have escalated your issue to the store under ticket id 5541769  and you will receive message for collection soon           04:42 PM, 05th Jan                     Lianne                    This is what everyone says           04:42 PM, 05th Jan                     Lianne                    For the last 3 days           04:42 PM, 05th Jan                     Lianne                    Multiple requests           04:42 PM, 05th Jan                     Lianne                    Tomorrow is the party           04:43 PM, 05th Jan                     Lianne                    I want to know if I'll receive it or should I cancel it           04:43 PM, 05th Jan                     Lianne                    Or I want to know the reason for delay           04:43 PM, 05th Jan                     Lianne                    Is it out of stock or what's the problem so I can find something else           04:44 PM, 05th Jan                   Samer                   Your issue will be resolved within 24 hours and we will update you soon by details via email [email-masked] ,the last update your  items  already i store they will update the status to ready soon           04:47 PM, 05th Jan                   Samer                   Do you have another inquiry I can assist you with?           04:47 PM, 05th Jan                     Lianne                    So it's already in store           04:47 PM, 05th Jan                     Lianne                    What's the contact number for the store           04:47 PM, 05th Jan                   Samer                   Wait and you will receive a notification soon           04:47 PM, 05th Jan                     Lianne                    No you give me a contact no           04:48 PM, 05th Jan                   Samer                   Sorry,we don't have the store number we ar contacting with them via email only           04:48 PM, 05th Jan                     Lianne                    What's their email           04:48 PM, 05th Jan                     Lianne                    This is too much           04:49 PM, 05th Jan                     Lianne                    Mondays delivery I'm still waiting           04:49 PM, 05th Jan                   Samer                   We can't share it according our policy ,your issue will be resolved soon           04:49 PM, 05th Jan                     Lianne                    Ok           04:49 PM, 05th Jan                   Samer                   Do you have another inquiry I can assist you with?           04:49 PM, 05th Jan                     Lianne                    None           04:51 PM, 05th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:51 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551418