Subject: Ticket Assigned - Conversation with Asna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:11:33 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asna Asna                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  asna Bot:  Hi asna, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0526162714            04:05 PM, 05th Jan                   Samer                   Hi Asna , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:05 PM, 05th Jan                     Asna                    Okeii           04:05 PM, 05th Jan                     Asna                    I had returned a product           04:05 PM, 05th Jan                     Asna                    I have done the payment and it’s not refunded yet           04:05 PM, 05th Jan                   Samer                   Can you please share your order number?           04:05 PM, 05th Jan                     Asna                    Let me Check           04:06 PM, 05th Jan                     Asna                             04:07 PM, 05th Jan                     Asna                    9406601577           04:08 PM, 05th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:08 PM, 05th Jan                     Asna                    Ok           04:08 PM, 05th Jan                   Samer                   As per the system the item on your order has been collected,the refund will be processed within  48 hours form now , please inform us if you don't receive it within this time frame           04:10 PM, 05th Jan                   Samer                   Do you have another inquiry I can assist you with?           04:10 PM, 05th Jan                     Asna                    No           04:11 PM, 05th Jan                     Asna                    Thank you           04:11 PM, 05th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:11 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551172