Subject: Ticket Assigned - Conversation with Fatema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:06:51 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatema Fatema                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  fatema Bot:  Hi fatema, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7809072604 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097339960616            03:58 PM, 05th Jan                     Fatema                    I ordered before an hour and they sent me that my order not successful but it deducted from my bank account           03:59 PM, 05th Jan                   Samer                   Hi Fatema , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:03 PM, 05th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:04 PM, 05th Jan                   Samer                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7809072610 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7809072636  ).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped to store you will receive an email notification for collection           04:05 PM, 05th Jan                     Fatema                    Ok thank you           04:06 PM, 05th Jan                   Samer                   Do you have another inquiry I can assist you with?           04:06 PM, 05th Jan                     Fatema                    No thanks           04:06 PM, 05th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:06 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551140