Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 19:30:57 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div>السلام عليكم ورحمة الله وبركاته </div>
<div>لقد قمت بسترجاح ٢ تيشرت </div>
<div>وكانت قد دفعت عند الاستلام </div>
<div>لكني لم أحصل على ثمن الأغراض المرتجعه <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Dec 13, 2022 at 9:21 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5416495933"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5444989</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr"> Hi Mohsen ,<br>​<br>Thank you for shopping with us.<br><br>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. However, a return and refund can be processed.</div>
<div dir="ltr">
<br>As per the system, we can see that a return request raised on  12/8/22 8:05 PM.  would like to inform you that our courier team will contact you within 3-5 business days and your product will take 3-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to issue your refund.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please confirm us if you want to return the pants as well or want to cancel your return request. Please elaborate your concern so we can assist you accordingly.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team<br>
</div>
</div></div>
<br>

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5444989