Subject: Ticket Assigned - Conversation with Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Dec 2022 11:14:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ahmed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7807960895 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1230220002656     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:06 PM, 31st Dec                   Samer                   Hi Ahmed , Thank you for contacting us. I'm Samer. I will be happy to help you.           03:07 PM, 31st Dec                     Ahmed                    When I'll be receving our order 7807960895           03:07 PM, 31st Dec                   Samer                   Please confirm your mobile number 33088137  is correct  ?           03:08 PM, 31st Dec                     Ahmed                    Yes           03:08 PM, 31st Dec                   Samer                   As per the courier he tried to contact you yesterday but there is no response and you will be contacted again by tommrow https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP1230220002656&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           03:09 PM, 31st Dec                     Ahmed                    I've received an SMS yesterday saying "customer no response". Meanwhile, I was waiting at home and nobody called at all           03:09 PM, 31st Dec                     Ahmed                    How is that possible? Nobody knocked on the door nor called           03:10 PM, 31st Dec                     Ahmed                    Where could I pick it up?           03:11 PM, 31st Dec                   Samer                   The courier will contact you on mobile number 33088137 before delivery process           03:11 PM, 31st Dec                     Ahmed                    This is ridiculous 3 days just to receive the order, I want to pick it up from your branch in Isa Town           03:11 PM, 31st Dec                     Ahmed                    When could I go?           03:12 PM, 31st Dec                   Samer                   We apologize for the inconvenience caused.we can't change the delivery mode to pickup.We will check with the courier to expedit delivery process, and you will be contacted on  33088137   soon             03:12 PM, 31st Dec                   Samer                   Do you have another inquiry I can assist you with?           03:12 PM, 31st Dec                     Ahmed                    Not really           03:13 PM, 31st Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5528352