Subject: Ticket Assigned - Conversation with Hamood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 15:29:35 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamood Hamood                    Hello ?           07:14 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:14 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:14 PM, 29th Dec                     Hamood                    1           07:14 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello Hamood , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:14 PM, 29th Dec                     Hamood                    1           07:14 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:14 PM, 29th Dec                     Hamood                    9407840353           07:15 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122922001015    You can also easily track your order from My Account > Order History.             07:15 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:15 PM, 29th Dec                     Hamood                    2           07:15 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:15 PM, 29th Dec                     Hamood                    1           07:15 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:16 PM, 29th Dec                     Hamood                    [email-masked]           07:16 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:16 PM, 29th Dec                   Samer                   Hi Hamood , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:21 PM, 29th Dec                     Hamood                    Hello Samer   My order no. 9407840353           07:21 PM, 29th Dec                     Hamood                    I would like to change my delivery address           07:21 PM, 29th Dec                     Hamood                    https://maps.google.com/maps?q=25.263586044311523,55.43887710571289           07:22 PM, 29th Dec                     Hamood                    This is location I want my item to be delivered to           07:22 PM, 29th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:23 PM, 29th Dec                   Samer                    Please provide us with your contact number and your full address in order to be updated (mobile number - house number - street name - neighborhood - city)           07:24 PM, 29th Dec                     Hamood                    Area: Oud Al Muteena   Villa no.84  Alternative mobile contact no. 0567494643  Landmark: Emirates Cooperative Society Supermarket           07:24 PM, 29th Dec                     Hamood                    Please inform delivery to call on alternative mobile number incase if primary number not replying           07:25 PM, 29th Dec                   Samer                   Thank you for sharing we will escalate your issue to update the address and deliver your order asap           07:27 PM, 29th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:27 PM, 29th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 29th Dec                     Hamood                    That'll be it can you please just provide me with the reference number of my request of changing address of the delivery           07:29 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522169