Subject: Ticket Assigned - Conversation with Pratik Chhichhiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 14:30:36 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pratik Chhichhiya Pratik Chhichhiya                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi pratik chhichhiya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407745606 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122822004065     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:22 PM, 29th Dec                     Pratik Chhichhiya                    Ok           06:23 PM, 29th Dec                   Samer                   Hi Pratik , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:24 PM, 29th Dec                     Pratik Chhichhiya                    Hi           06:24 PM, 29th Dec                     Pratik Chhichhiya                    I want to cancel my order           06:24 PM, 29th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:25 PM, 29th Dec                     Pratik Chhichhiya                    I am not satisfied with delivery service           06:25 PM, 29th Dec                     Pratik Chhichhiya                    Ok           06:25 PM, 29th Dec                   Samer                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:25 PM, 29th Dec                     Pratik Chhichhiya                    If i recieve i ll not cancel problem is courier agent ask me for location around 12pm but still its not come           06:27 PM, 29th Dec                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process and you will be contacted   soon             06:27 PM, 29th Dec                   Samer                   Do you have another inquiry I can assist you with?           06:27 PM, 29th Dec                     Pratik Chhichhiya                    I am sending msg about how long it ll take to come but no reply           06:28 PM, 29th Dec                     Pratik Chhichhiya                    If u can send by today itself it ll be better           06:28 PM, 29th Dec                   Samer                   Be assured we will so the needful asap           06:28 PM, 29th Dec                     Pratik Chhichhiya                    Bcoz tomorrow i ll be on duty           06:28 PM, 29th Dec                     Pratik Chhichhiya                    Ok           06:29 PM, 29th Dec                   Samer                   We will escalate you issue now           06:30 PM, 29th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521861