Subject: Ticket Assigned - Conversation with JayEI
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 14:02:43 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with JayEI JayEI                    Hello           05:52 PM, 29th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:52 PM, 29th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:52 PM, 29th Dec                     JayEI                    1           05:52 PM, 29th Dec                   MAX UAE whatsapp bot                    Hello JayEI , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:52 PM, 29th Dec                     JayEI                    1           05:52 PM, 29th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:52 PM, 29th Dec                     JayEI                    9407709127           05:52 PM, 29th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122822002684    You can also easily track your order from My Account > Order History.             05:52 PM, 29th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:52 PM, 29th Dec                     JayEI                    2           05:53 PM, 29th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:53 PM, 29th Dec                     JayEI                    1           05:53 PM, 29th Dec                   MAX UAE whatsapp bot                   Please enter your email address           05:53 PM, 29th Dec                     JayEI                    [email-masked]           05:53 PM, 29th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:53 PM, 29th Dec                   Samer                   Hi JayEI , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:53 PM, 29th Dec                     JayEI                    Ok           05:53 PM, 29th Dec                     JayEI                    No status for my order           05:54 PM, 29th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:56 PM, 29th Dec                     JayEI                    Ok           05:56 PM, 29th Dec                   Samer                   Please confirm your mobile number 524821757  is correct  ?           05:56 PM, 29th Dec                   Samer                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP122822002684&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:57 PM, 29th Dec                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           05:58 PM, 29th Dec                     JayEI                    Yes           05:59 PM, 29th Dec                     JayEI                    Yes           05:59 PM, 29th Dec                     JayEI                    This is unfair... Nobody contacted me for this delivery since yesterday...and today nothing           06:00 PM, 29th Dec                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process, and you will be contacted   soon             06:00 PM, 29th Dec                   Samer                   Do you have another inquiry I can assist you with?           06:01 PM, 29th Dec                     JayEI                    No           06:01 PM, 29th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521687