Subject: New Reply Received - URGENT! Issue with the refund!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 11:50:31 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  URGENT! Issue with the refund!   Ticket comment <div class="WordSection1">
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<a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Dear Team,
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Thank you for the update, at least something has been done
 from your side which is promising. Please note that I still have unresolved issue with 2 of other returns:</span></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Order #9405507777</span></b></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Paid AED555</span></span></span></div>
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<span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Returned everything from that order,</span></b></span></span><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>
 which is 3 items AED49 each + 12 items AED34 each, so AED555 should be refunded</span></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Only AED521 was refunded to me, hence AED34 is missing.</span></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Order #9405587619</span></b></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Paid AED588</span></span></span></div>
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<span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Returned 3 items (black polo shirts in small size)</span></b></span></span><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>
 AED49 each, so AED147 should be refunded</span></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Website does not even show that I returned these items hence no refund has been issued.
 As I mentioned on the phone I returned these shirts inside the same bag with return items from order number 9405507777. So, all purchased blue polo shirts was in one bag and 6 black polo shirts was in another bag (3 from order 9405587619 + 3 from order 9405507777).</span></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109219598"><span style="mso-bookmark:_Hlk109221518"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>I really appreciate your prompt action regarding this matter.</span></span></span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> 29 December 2022 15:22<br>
<b>To:</b> Iryna Pomazan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5511490] - URGENT! Issue with the refund!</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Iryna,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and allowing us to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologise for any inconvenience caused, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The refund has been processed of the amount (49AED)  for the remaining returned item on order  9404881756  to your Card number: 491652******1592 on   12/29/22, and the process
 take7 -14 working days according to bank norms. For order 9405587619, please confirm if you have returned an item </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to contact us if you need any more help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5511490:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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