Subject: New Reply Received - Gazebo deffect, change please
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 13:09:32 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Gazebo deffect, change please  Ticket comment <div dir="auto">Hello. The item has at least 1 or 2 years warranty on it. How is it possible that i can only return or exchange it within 14 days if the warranty is 1 year? This makes no sense. Plus, i returned a sofa from you before and it was much later than 14 days of delivery date, several months later. Please recheck your return/exchange policies. It must be possible, because i did it before. Thanks</div>
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<div>On Mon, 26 Dec 2022, 14:40 Homecentre, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ylmz.,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">We see that you want to return your Deluxe Gazebo which you ordered from our website on Mar 27, 2022. <br>
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<div dir="ltr">As per our return policy, we can only accept return requests or exchanges if they are made within 14 days after the delivery of the products. You purchased this item on<span style="white-space:pre-wrap" dir="ltr">  <span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>Mar 27, 2022.</span> </span> so we won't be able to initiate a return request here. so please visit the nearest store if the metal is available and ask them to fix it </div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Home Centre </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506539