Subject: Ticket Assigned - Conversation with Ms.Mona Ahmed Sabra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:17:03 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ms.Mona Ahmed Sabra Ms.Mona Ahmed Sabra                    شكرا           01:06 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:06 PM, 26th Dec                    Centrepoint KW whatsapp bot                   "مرحبًا Ms.Mona Ahmed Sabra، كيف يمكننا مساعدتك اليوم؟ ??  1 ? حالة الطلب 2 ? عملية الإرجاع 3 ? معلومات استرداد المبلغ 4 ? مواقع المتاجر 5? إعادة تعيين كلمة المرور الخاصة بك  أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب  To chat in English instead, type the word English"           01:06 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    1           01:07 PM, 26th Dec                    Centrepoint KW whatsapp bot                   يرجى إدخال رقم الطلب للمتابعة.           01:07 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    English           01:07 PM, 26th Dec                    Centrepoint KW whatsapp bot                   عذرًا، رقم الطلب يبدو  غير صالحًا. ? للحصول على رقم الطلب الصحيح، يرجى الاطلاع على البريد الإلكتروني أو الرسالة النصية  لتأكيد الطلب.            01:07 PM, 26th Dec                    Centrepoint KW whatsapp bot                   "يرجى إدخال 1 للمتابعة  أو أدخل 2 للعودة إلى القائمة الرئيسية "           01:07 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    2           01:07 PM, 26th Dec                    Centrepoint KW whatsapp bot                   "مرحبًا Ms.Mona Ahmed Sabra، كيف يمكننا مساعدتك اليوم؟ ??  1 ? حالة الطلب 2 ? عملية الإرجاع 3 ? معلومات استرداد المبلغ 4 ? مواقع المتاجر 5? إعادة تعيين كلمة المرور الخاصة بك  أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب  To chat in English instead, type the word English"           01:07 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    English           01:08 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Hello Ms.Mona Ahmed Sabra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:08 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    1           01:08 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           01:08 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    8407053848           01:08 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1224220003061    You can also easily track your order from My Account > Order History.             01:08 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:08 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    They called me but I didn't reply so he return           01:09 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    2           01:09 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    1           01:09 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           01:09 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Alfarwania block 6 Street 103           01:10 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           01:10 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    [email-masked]           01:10 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:10 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Ok           01:10 PM, 26th Dec                   Samer                   Hi Ms.Mona Ahmed Sabra , Thank you for contacting us. I'm Samer. I will be happy to help you.           01:10 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Thanks I want to now my order come again           01:11 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Because I didn't see the call yesterday           01:11 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Know           01:11 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Can you help me           01:12 PM, 26th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:13 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Ok           01:13 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    99288607           01:13 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    This my number in center point           01:13 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Also the number I talk in it           01:14 PM, 26th Dec                   Samer                   The mobile number 99288607  was wrong ,we will escalate your issue to update the mobile number and you will be contacted within  2-3 days for delivery           01:15 PM, 26th Dec                   Samer                   Do you have another inquiry I can assist you with?           01:15 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    I update it already           01:16 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    ?           01:16 PM, 26th Dec                     Ms.Mona Ahmed Sabra                    Thanks           01:16 PM, 26th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506558