Subject: Ticket Assigned - Conversation with Reema Kh-Siddiqui
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:10:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reema Kh-Siddiqui Reema Kh-Siddiqui                    Hi           12:59 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:59 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Reema Kh-Siddiqui , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:59 PM, 26th Dec                     Reema Kh-Siddiqui                    I’d like to follow up on my return request           12:59 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hi Reema Kh-Siddiqui , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:59 PM, 26th Dec                     Reema Kh-Siddiqui                    5           01:00 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:00 PM, 26th Dec                     Reema Kh-Siddiqui                    Hi           01:00 PM, 26th Dec                     Reema Kh-Siddiqui                    I’d like to follow up on my return request           01:00 PM, 26th Dec                   Samer                   Hi Reema Kh-Siddiqui , Thank you for contacting us. I'm Samer. I will be happy to help you.           01:01 PM, 26th Dec                     Reema Kh-Siddiqui                    Hi           01:02 PM, 26th Dec                     Reema Kh-Siddiqui                    I’d like to follow up on my return request           01:02 PM, 26th Dec                   Samer                   Can you please share your order number?           01:03 PM, 26th Dec                     Reema Kh-Siddiqui                    Order No 9405924895           01:04 PM, 26th Dec                     Reema Kh-Siddiqui                    I’ve requested return of 3 items from this order           01:04 PM, 26th Dec                     Reema Kh-Siddiqui                    No one has come to pick it up yet           01:04 PM, 26th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:05 PM, 26th Dec                     Reema Kh-Siddiqui                             01:06 PM, 26th Dec                     Reema Kh-Siddiqui                    Sure           01:06 PM, 26th Dec                   Samer                   Please confirm your mobile number 522178687  is correct  ?           01:06 PM, 26th Dec                     Reema Kh-Siddiqui                    Yes           01:07 PM, 26th Dec                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit collection  process and you will be contacted on  522178687  soon             01:09 PM, 26th Dec                   Samer                   Do you have another inquiry I can assist you with?           01:09 PM, 26th Dec                     Reema Kh-Siddiqui                    Ok sure           01:09 PM, 26th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 PM, 26th Dec                     Reema Kh-Siddiqui                    Please ask them to come between 1-5pm           01:09 PM, 26th Dec                     Reema Kh-Siddiqui                    Thanks ?           01:09 PM, 26th Dec                   Samer                   we will do the needful           01:09 PM, 26th Dec                   Samer                   Have a wonderful day.           01:09 PM, 26th Dec                     Reema Kh-Siddiqui                    ?           01:10 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506513