Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 08:39:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Thank you so much for your outstanding support </div>
<div dir="auto">The refund will be to my credit card right? </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 26, 2022 at 11:27 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lina ,<br>
</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We sincerely apologize for any inconvenience. However, We are truly sorry to hear that you have received a damaged item than the one you originally ordered from our website and we feel very sorry that on this instance we could not meet your expectations. The exchange is not available so we will accept a return of your item. </div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">please note we have created a return request for the item and the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: 55126100  . If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for shopping with us and have a great day! Stay Safe!<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br></div>
</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:1rem'></div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Home Centre </span>Support Team</div>
</div></div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from Gmail Mobile</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498034