Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 19:50:33 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi! Your return request RP121922002926 has been successfully picked up. We will keep you posted on your refund. </div>
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<br><br><div dir="ltr">Gamar Aghayeva</div>
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<div>On 23 Dec 2022, at 20:21, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5494166</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5494166<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div>Hi Gamar,<br><br><span rel="tempredactor" dir="ltr">Thank you for contacting us.</span><br>
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<div>Accept our full apologies for the late reply.</div>
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<div>We have been informed by the shipping partner that the order has been collected successfully.</div>
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<div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Once the refund is processed, the amount you paid online will be refunded back to ​my credit<br style="box-sizing: border-box"><br style="box-sizing: border-box">We thank you for your understanding and cooperation.</div>
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<div>Do not hesitate to contact us if you have any other inquiries.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5494166