Subject: Ticket Assigned - Conversation with Sameer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 15:54:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameer Sameer                    Hi           07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:35 PM, 23rd Dec                     Sameer                    English           07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:35 PM, 23rd Dec                     Sameer                    1           07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello Sameer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:35 PM, 23rd Dec                     Sameer                    1           07:35 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:35 PM, 23rd Dec                     Sameer                    9406928067           07:37 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           07:37 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            07:37 PM, 23rd Dec                     Sameer                    1           07:38 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:38 PM, 23rd Dec                     Sameer                    9406928607           07:38 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122322001447    You can also easily track your order from My Account > Order History.             07:38 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:38 PM, 23rd Dec                     Sameer                    2           07:39 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 23rd Dec                     Sameer                    1           07:39 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:39 PM, 23rd Dec                     Sameer                    [email-masked]           07:39 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:39 PM, 23rd Dec                   Samer                   Hi Sameer , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:40 PM, 23rd Dec                     Sameer                    Hi           07:40 PM, 23rd Dec                     Sameer                    My order is not delivered yet           07:40 PM, 23rd Dec                     Sameer                    I was expecting it today and the day is already ended           07:41 PM, 23rd Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:41 PM, 23rd Dec                     Sameer                    Please           07:41 PM, 23rd Dec                   Samer                   We apologize for the inconvenience caused.Your order  has been shipped  https://fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP122322001447&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar and it will be delivered by tommrow           07:42 PM, 23rd Dec                     Sameer                    I am sorry to say but it was supposed to be delivered it today           07:43 PM, 23rd Dec                     Sameer                    I have paid delivery charges for it to be deliver on same day.           07:43 PM, 23rd Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap , and will update you in detail via email id   [email-masked]           07:44 PM, 23rd Dec                   Samer                   Do you have another inquiry I can assist you with?           07:44 PM, 23rd Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 23rd Dec                     Sameer                    I needed the order today, i had planned about the product to be used for today           07:45 PM, 23rd Dec                     Sameer                    Even after I have charged for delivery charges I didn’t get the product today           07:45 PM, 23rd Dec                   Samer                   We apologize for the inconvenience caused. We will check with the courier about the delay and you will be contacted soon on mobile number 529247869           07:47 PM, 23rd Dec                   Samer                   Please note we don't have any service for Same Day delivery. The delivery charges was charges to you as the order value is less than AED 200.00. The normal delivery time frame for the shipment is between 2-3 business days.           07:48 PM, 23rd Dec                   Samer                   Do you have another inquiry I can assist you with?           07:49 PM, 23rd Dec                     Sameer                    I have been agreed to proceed with the product only after the delivery is schedule for today           07:49 PM, 23rd Dec                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:49 PM, 23rd Dec                     Sameer                    It’s clearly mentioned in my order           07:49 PM, 23rd Dec                   Samer                   Do you have another inquiry I can assist you with?           07:49 PM, 23rd Dec                     Sameer                    Appreciate your assistance, if my order today I would request for delivery fee refund.           07:50 PM, 23rd Dec                   Samer                   As per the online tracking, the shipment is Out for Delivery and the courier team will try to deliver it today. Please note that it is an expected delivery date.           07:50 PM, 23rd Dec                     Sameer                    I mean my order is not delivered today I would expect the delivery fee refund.           07:51 PM, 23rd Dec                   Samer                   We will provide you a voucher with value of 10aed as compensation, and we will send it to vie email [email-masked]  2-3 days           07:53 PM, 23rd Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5497406