Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 09:33:11 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    97537952           06:01 PM, 14th Dec                   Mais                   Dear customer,Thank you for contacting us. My name is Mais,I will be happy to assist you.           06:03 PM, 14th Dec                     User                    Its been more than a week and the item still in my house and I didn't get a refund           06:03 PM, 14th Dec                     User                    my order number is 8404378028  i asked for return on December 7th  today is 14th  yet no one came to take the broken mirror           06:04 PM, 14th Dec                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.     
       06:04 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           06:04 PM, 14th Dec                     User                    A driver contacted me and he said he can't take the mirror and he will contact you so you arrange another driver           06:05 PM, 14th Dec                     User                    and its been a week           06:05 PM, 14th Dec                   Mais                   Please allow us sometime and bare with us so that we can do the needful           06:06 PM, 14th Dec                   Mais                   Is there anything else I can assist you with?           06:06 PM, 14th Dec                     User                    Thats it i want the item taken and the money refunded           06:06 PM, 14th Dec                   Mais                   We understand your situation and please note that we will do the best to solve it in the way you wish it           06:07 PM, 14th Dec                  
  Mais                   Is there anything else I can assist you with?           06:08 PM, 14th Dec                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           06:10 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5462757