Subject: Note Added - [#5195890] Need Attention
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 09:23:11 +0000

Hi ,    Rifan Razool added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5195890    Subject:  Need Attention   Requester: Nishal Nellissery    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Dear Team,</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof"><br>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Kindly note that we called him several times but he was not responding
 the calls .As you know that we were not issuing  any voucher while collecting the order instead of that that we informed him show the click and collect message to get the 10% discount on non discounted products </span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">it been explained from our end .</span></div>
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<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Regards,</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Mohamed Rifan</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Operation In-charge </span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">CP-AJM</span></div>
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<span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">CUG: +971</span><span style="font-size:12pt"><span style="font-family:Garamond,Georgia,serif; text-align:start; background-color:rgb(255,255,255); display:inline!important"><span style="font-family:Calibri,Helvetica,sans-serif">545814208</span></span></span>
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<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">MOB: +97155 612 6872</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">E-mail: [email-masked]</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash Ajm &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 22, 2022 12:35 PM<br>
<b>To:</b> Centrepoint Ajman City Centre &lt;[email-masked]&gt;; Srinivas Thangedapally &lt;[email-masked]&gt;; Rifan Razool &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5195890] - Need Attention
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<span style="">Dear Team,</span>
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<span style="">Please close this matter on an urgent basis.</span>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Best Regards,</span>
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<b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Travis Ignatius</span></b>
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<b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Store Manager</span></b>
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<b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Ajman City Center</span></b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'></span>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Board Line:
</span><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; background:white'>+971 4 5174500</span>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Mobile: +971 553053968</span>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>CUG: +971 526935868</span><span lang="EN-US" style="font-size:9.0pt; color:#201F1E"></span>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>E-mail: </span><span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#0563C1; border:none windowtext 1.0pt; padding:0cm'>:[email-masked]</span></a></span><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'><br>
</span><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; background:white'>Address: </span><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#595959; background:white'>Landmark Tower, Dubai
 Marina, P.O Box 25030, Dubai, UAE</span><u><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'><br>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash &lt;[email-masked]&gt;
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<span lang="EN-US" class="elementToProof"><b>Sent:</b> Thursday, 22 December 2022 12:32 PM<br>
<b>To:</b> D<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Splash Ajm &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5195890] - Need Attention</span>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Team,<br>
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Customer reported that he got a call from store and he explained the matter, then he told him after checking with management he will revert back to me.<br>
However unfortunately until now there is no response from your store side.<br>
Anyhow please contact  customer  00971553011295 as the issue has not been resolved yet.<br>
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Thank You,<br>
Splash Support Team   </span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Splash </span>Support Team</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Wed, 21 Dec at 8:47 AM
<span class="x_separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Customer reported that he got a call from store and he explained the matter, then he told him after checking with management he will revert back to me.<br>
However unfortunately until now there is no response from your store side.<br>
Anyhow please contact  customer  00971553011295 as the issue has not been resolved yet.<br>
<br>
Thank You,<br>
Splash Support Team   </span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Mon, 19 Dec at 2:26 PM
<span class="x_separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Hi Team,<br>
<br>
Customer reported that he got a call from store and he explained the matter, then he told him after checking with management he will revert back to me.<br>
However unfortunately until now there is no response from your store side.<br>
Anyhow please contact  customer  00971553011295 as the issue has not been resolved yet.<br>
<br>
Thank You,<br>
Splash Support Team  </span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Splash </span>Support Team</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Thu, 15 Dec at 2:35 PM
<span class="x_separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Customer reported that he got a call from store and he explained the matter, then he told him after checking with management he will revert back to me.<br>
However unfortunately until now there is no response from your store side.<br>
Anyhow please contact  customer  00971553011295 as the issue has not been resolved yet.<br>
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Thank You,<br>
Splash Support Team</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Splash </span>Support Team</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Wed, 14 Dec at 3:27 PM
<span class="x_separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Hi Team,</span><span style="color:#183247"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'> </span>
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<span style='font-family:"Segoe UI",sans-serif; color:#183247'>Customer reported that he got a call from store and he explained the matter, then he told him after checking with management he will revert back to me.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'></span>
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<span style='font-family:"Segoe UI",sans-serif; color:#183247'>However unfortunately until now there is no response from your store side.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'></span>
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<span style='font-family:"Segoe UI",sans-serif; color:#183247'>Anyhow please contact  customer  00971553011295 as the issue has not been resolved yet.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Splash </span>Support Team</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5195890:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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