Subject: Ticket Assigned - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 07:46:02 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions Hi Team,

I am Harish Gowda, a valued customer to you for the past 6 years.

I had purchased one printed mickey jogger on 2nd December 2022 from the Dubai Festival City outlet, however the size was small and we had to request for exchange. The same outlet does not have another similar product for the size we requested and we were advised to check this at Sahara Mall outlet.

The Sahara Mall outlet did have this printed mickey jogger but the store manager Mr. Carlo ID Number 233944 had refused to exchange it on 17th December 2022, mentioning that this had to be done in 14 days time period. If you check, 17th December is Just one day later than the exchange policy permitted period of 14 days.

Moreover the store manager was very unprofessional and refused to support despite requesting him politely. He also said that you can fill the complaint in the feedback kisol available next to the billing counter. We had submitted the feedback on the same day but yet to receive any call from the support team. Not sure how such a reputed organisation would delay in supporting the valued customers. 

Attached Tax Invoice for your kind perusal.

Humble request to take care of this.

Regards,
Harish Gowda
+971 50 721 8860 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5487857