Subject: Note Added - [#4891054] Item under warranty 7379051097
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 06:17:34 +0000

Hi ,    sharfuddeen added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4891054    Subject:  Item under warranty 7379051097   Requester: Aqeel Saeed    Note Content:   <div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
++ <a rel="noreferrer" id="OWAAM000001" href="mailto:[email-masked]">
@SuvodipMondal</a>- pls check and close the complaint with priority.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faraz Lohani &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Monday, 19 December 2022, 9:02 am<br>
<strong>To:</strong> Ankkur Gupta; Centrepoint; Bs WH; Sharfuddeen Kadavan<br>
<strong>Cc:</strong> Escalations Dxbteam; Mayank Lodha<br>
<strong>Subject:</strong> RE: [#4891054] - Item under warranty 7379051097<br>

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Hi <a id="OWAAMCC0D7972FAAB497C8FC8E50EFCB7EC12" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bs WH</span></a>
<a id="OWAAM6200064913CA4A19861617DE9A5FD8F8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sharfuddeen Kadavan</span></a>,</div>
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2<sup>nd</sup> reminder.</div>
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<b>From:</b> Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 16, 2022 10:19 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Bs WH &lt;[email-masked]&gt;; Sharfuddeen Kadavan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAM76EE3E63818041DCA5A3C11A80CA3774" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bs WH</span></a>
<a id="OWAAMFF78676FB6A64F028B17E25EFA3E109B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sharfuddeen Kadavan</span></a>,</div>
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Reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, December 1, 2022 12:29 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sharfuddeen Kadavan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAM1D4DD74B58024561B24FA66920545575" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bs WH</span></a>
<a id="OWAAMABC593E8BBBB4799924B5F652D2D5A4A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sharfuddeen Kadavan</span></a>,</div>
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Please get the item below replaced as it’s damaged and is under warranty.</div>
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<span style="font-size:10.5pt; font-family:-apple-system">Order #7379051097</span>
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Item code : <span style="font-size:10.5pt; font-family:-apple-system">164382853 - LOL Surprise - L.O.L. Surprise! Printed 5-Piece Trolley Backpack Set - 16 inches</span>
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Thankyou,</div>
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Faraz Lohani</div>
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Escalations &amp; Vendor Management</div>
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Landmark Digital</div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, November 23, 2022 1:24 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAM5EE5DA95132A4960BC19A8E96144CB0B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Faraz Lohani</span></a>,</div>
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Long back Jenny has moved to Home centre. For BS queries please don’t mark her in the mails.</div>
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As a solution to below: Please ask WH team to replace the damage item with new piece since we have warranty on this item.</div>
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<a href="https://www.mothercarestores.com/bh/en/Baby-and-Moms/School-Essentials/School-Sets/MOTHERCARE-L-O-L-Surprise%21-Printed-5-Piece-Trolley-Backpack-Set---16-inches/p/164382853" rel="noreferrer">https://www.mothercarestores.com/bh/en/Baby-and-Moms/School-Essentials/School-Sets/MOTHERCARE-L-O-L-Surprise%21-Printed-5-Piece-Trolley-Backpack-Set---16-inches/p/164382853</a>
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Regards,</div>
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Ankur</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, 22 November 2022 11:30 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAMF3918A63449540C299362FEF90D49C55" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jenny Chettiar</span></a>,</div>
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2<sup>nd</sup> reminder.</div>
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<a id="OWAAM62985B20EF6045B8834DAF1068F85E1A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ankkur Gupta</span></a>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, November 8, 2022 11:54 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAM6EAE5321A1AD4549BDD9A2F6154B68E4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jenny Chettiar</span></a>,</div>
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Reminder for the below.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, November 1, 2022 4:34 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAMC3AFD004A1E04D0D872E8816413EED60" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jenny Chettiar</span></a>,</div>
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Please update and close the below ASAP.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, October 26, 2022 5:47 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</div>
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Hi <a id="OWAAMF348E70541574C059071A082061565B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jenny Chettiar</span></a>,</div>
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Please update ASAP.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, October 8, 2022 5:14 AM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4891054] - Item under warranty 7379051097</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
<br>
With reference to order #7379051097<br>
Tracking number:FP0720220002913<br>
Date: Jul 20, 2022</span>
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PFA the item got damage where the customer complaining about item quality where the item has warranty for 1 year.</span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
164382853 - LOL Surprise - L.O.L. Surprise! Printed 5-Piece Trolley Backpack Set - 16 inches</span>
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Regards,<br>
M.Murshed</span>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>السبت</span><span style="font-size:10.5pt; font-family:-apple-system">, 8
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>أكتوبر</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 5:13
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>ص</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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With reference to order #7379051097<br>
Tracking number:FP0720220002913<br>
Date: Jul 20, 2022</span>
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<span style="font-size:10.5pt; font-family:-apple-system"> </span>
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<span style="font-size:10.5pt; font-family:-apple-system">164382853 - LOL Surprise - L.O.L. Surprise! Printed 5-Piece Trolley Backpack Set - 16 inches</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Regards,<br>
M.Murshed</span>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>الجمعة</span><span style="font-size:10.5pt; font-family:-apple-system">, 23
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>سبتمبر</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 4:08
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>ص</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
<br>
With reference to order #7379051097<br>
Tracking number:FP0720220002913</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Date: Jul 20, 2022</span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
PFA the item got damage where the customer complaining about item quality where the item has warranty for 1 year. </span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
Regards,<br>
M.Murshed</span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">4891054:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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