Subject: New Reply Received - Refunded cash
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 07:30:03 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Refunded cash  Ticket comment <div dir="ltr">Hi<div>Good Day</div>
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<div>Please provide the details regarding the refund amount 4.29 KWD to submit to the bank . The amount is still not credited in my account. More than 14 business days completed. Online order cancellation and refund is an issue for me .</div>
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<div>Thanks</div>
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<div>Justine </div>
<div>+965 97247270<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Dec 10, 2022 at 6:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5439415</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Justine,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">The refund has been processed of amount (4.29 KWD)  for cancelled item on order  8402270577to your KNET on 11/24/22  and the process take7 -14 working days according to bank norms. If you don't receive the amount please contact your bank .</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439415