Subject: New Reply Received - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 07:19:18 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">We have not collected  the order . We just received  the message that someone has collected the order and we informed babyshop that it was not us. How can the store give the order to anyone without checking ids as we always wanted to cancel the order so didn't collect the order so that it can be cancelled.  Please check with the store whom have they given the order as we have not collected  it. We have informed then and there when we received the message that someone has collected it when we have not. I just want a refund and i am sock of explainibg myself again and again .first it was the fault of babyshop as there is no optin of cancelling it. When i called customer  care they tell me don't collect the order and after 14 days it will be automatically cancelled and we will get refund.  Mext we get a message someone  has collected  the order . I again reach out babyshop to inform it was not us. And now after 2.5 months of explaining you are telling me that i have collected  the order. Please refund  my amount as i am really tired of this whole mess.<div dir="auto">
<br><div dir="auto">Thanks</div>
<div dir="auto">Nazia</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 17 Dec 2022, 2:24 pm Babyshop, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Nazia,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for contacting us and we apologize for the inconvenience caused to you.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We are very sorry for the inconvenience caused.<br style="box-sizing:border-box"><br style="box-sizing:border-box">​After checking with the concerned team the order 9587976988 has been collected sucessfully form the store.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Please feel free to get in touch with me if you need any more help.</div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><br style="box-sizing:border-box"></div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:1rem'>Thank You,<br style="box-sizing:border-box"><span style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important'>Babyshop </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001889