Subject: Ticket Assigned - need esc // Update PH
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:05:21 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc // Update PH waqas                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  waqas Bot:  Hi waqas, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405511768 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP121322001792     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504230840            11:31 PM, 16th Dec                     waqas                    .           11:31 PM, 16th Dec                   Mohammed                   Hi Waqas, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:32 PM, 16th Dec                     waqas                    It's been 3 days , i Didn't get my order           11:32 PM, 16th Dec                     waqas                    Hello           11:33 PM, 16th Dec                     waqas                    9405511768           11:33 PM, 16th Dec                   Mohammed                   Could you please confirm if this is your correct mobile number +971504230480?           11:34 PM, 16th Dec                     waqas                    Yes           11:34 PM, 16th Dec                     waqas                    050 423 0840           11:34 PM, 16th Dec                     waqas                    This one           11:34 PM, 16th Dec                     waqas                    My number           11:34 PM, 16th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:34 PM, 16th Dec                     waqas                    So how much time           11:35 PM, 16th Dec                   Mohammed                   We will update your correct mobile number with the courier partner and get back to you ASAP           11:38 PM, 16th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           11:39 PM, 16th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5471253