Subject: Ticket Assigned - Conversation with Shahthazmath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:05:20 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahthazmath Shahthazmath                    1           11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                    Hello Shahthazmath , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:04 PM, 15th Dec                     Shahthazmath                    1           11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           11:04 PM, 15th Dec                     Shahthazmath                    9405649902           11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009439016    You can also easily track your order from My Account > Order History.             11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:04 PM, 15th Dec                     Shahthazmath                    2           11:04 PM, 15th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:04 PM, 15th Dec                     Shahthazmath                    1           11:05 PM, 15th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           11:05 PM, 15th Dec                     Shahthazmath                    [email-masked]           11:05 PM, 15th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           11:05 PM, 15th Dec                   mazen                   Hi Shahthazmath , thank you for contacting us. This's Mazen We would be happy to help you.           11:06 PM, 15th Dec                     Shahthazmath                             11:06 PM, 15th Dec                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:07 PM, 15th Dec                     Shahthazmath                    How many times you people are cancelling the order if you cannot able to deliver kindly let me Know           11:08 PM, 15th Dec                   mazen                   Is this contact number is correct  +971506728126?           11:08 PM, 15th Dec                     Shahthazmath                    It is very emergency           11:08 PM, 15th Dec                     Shahthazmath                    Yes           11:08 PM, 15th Dec                     Shahthazmath                    Very worst service           11:09 PM, 15th Dec                     Shahthazmath                    The product arrival date is 15 but you people still now didn’t deliver if you cannot able to deliver then why you are giving the estimate delivery date. From yesterday onward it is out for delivery at the end of the day it is undelivered           11:11 PM, 15th Dec                   mazen                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           11:11 PM, 15th Dec                   mazen                   Do you have any other inquiries that we can help with?           11:13 PM, 15th Dec                     Shahthazmath                    2hours before I chat with your team they told me that it will deliver by today itself but now you are telling like this           11:13 PM, 15th Dec                     Shahthazmath                    What is the reason for delay.  We cannot able to find the product in near by store so only we ordered through online as it will be delivered within a day it is very emergency for me           11:15 PM, 15th Dec                     Shahthazmath                    When can I expect the product delivery           11:16 PM, 15th Dec                     Shahthazmath                    I want it by tomorrow atleast before 11am if not kindly cancel it refund my money instantly I will order from othe website..           11:17 PM, 15th Dec                   mazen                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order           11:18 PM, 15th Dec                     Shahthazmath                    You contact the courier people now and ask them to deliver it now for the past 2days this was happening I was waiting for the product           11:19 PM, 15th Dec                   mazen                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           11:19 PM, 15th Dec                     Shahthazmath                    When can I expect the delivery           11:20 PM, 15th Dec                   mazen                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           11:23 PM, 15th Dec                     Shahthazmath                    Okay           11:24 PM, 15th Dec                     Shahthazmath                    But I want the product to delivery it by tommrrow           11:24 PM, 15th Dec                   mazen                   Ok sure will do the needful           11:26 PM, 15th Dec                     Shahthazmath                    Thank you be in contact           11:26 PM, 15th Dec                   mazen                   Do you have any other inquiries that we can help with?           11:27 PM, 15th Dec                     Shahthazmath                    No           11:27 PM, 15th Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468314