Subject: Note Added - [#5330984] Help for refund order#4701318251
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:03:05 +0000

Hi ,    Sooraj Sudevan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5330984    Subject:  Help  for refund order#4701318251    Requester: Mondares,Leah,QA-Doha    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMEDA917949A97424792149EAAEACFE8BA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>
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<div class="MsoNormal">I had contacted them, but they confirmed that there isn’t any extra payment remitted against this order number,</div>
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<div class="MsoNormal">And regarding the CUG bill, they can’t do anything for reversal,</div>
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<div class="MsoNormal">Customer has shared the payment voucher which she paid the bill of our company
<b><span style="background:yellow;mso-highlight:yellow">CUG number 77647884.</span></b>
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<div class="MsoNormal">If possible, please accept the payment voucher as receipt to get approval for manual refund</div>
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<div class="MsoNormal">Please let me know if you need any more information.</div>
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<b><span style="background:yellow;mso-highlight:yellow">Bill paid: QR 400</span></b><b></b>
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<div class="MsoNormal">Best regards</div>
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<div class="MsoNormal">Sooraj Sudevan</div>
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<div class="MsoNormal">50736602</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, December 16, 2022 4:55 PM<br>
<b>To:</b> Sooraj Sudevan &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Raju Nair &lt;[email-masked]&gt;; Rajesh Somasundaran &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sunil Vathalur &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5330984] - Help for refund order#4701318251<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMA8D0EC569CE34A8ABD2B245EE9479D04" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sooraj Sudevan</span></a>
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<div class="MsoNormal">If it cant be reversed but customer did pay twice, we still need to refund this.</div>
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<div class="MsoNormal">Can we please ask finance to check if the extra payment has been remitted so we can just ask approval to do a manual refund via bank transfer?</div>
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<div class="MsoNormal"> <b><u></u></b>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.925in;height:.4in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzM3Nzc3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XgqGn99XY9Ym-NGudRCVTthM3mrr1aeSDrrgit435Ps" data-id="2044007377779" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 12, 2022 4:22 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rajesh Somasundaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Vathalur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5330984] - Help for refund order#4701318251<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM2C18553A0B2543439A049EEC4AF78436" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz</span></a>,</div>
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<div class="MsoNormal">This isn’t about the change, </div>
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<div class="MsoNormal">When she receives the delivery<span style="background:yellow;mso-highlight:yellow">,
<b>she tried to make payment through Ooredoo money, but she mistakenly paid our CUG bill- 77647884 (QAR 400)</b></span><b></b>
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<b><span style="background:yellow;mso-highlight:yellow">After that she also paid cash and collected the delivery,</span>
</b>now she is requesting us to reverse the amount which she paid through Ooredoo money</div>
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<div class="MsoNormal">We had contacted the finance department for reversal but as per them there isn’t any way to reverse the amount which is already paid as phone bill.</div>
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<div class="MsoNormal">Best regards</div>
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<div class="MsoNormal">Sooraj Sudevan</div>
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<div class="MsoNormal">50736602</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 12, 2022 3:02 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5330984] - Help for refund order#4701318251</div>
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<div class="MsoNormal">Hi <a id="OWAAMFDC5A596E5FB45A0B7F2DA52D170F765" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raju Nair</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sooraj Sudevan</span></a>,</div>
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<div class="MsoNormal">Please update ASAP as the cst is complaining that he has not been refunded the change.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 1, 2022 9:11 PM<br>
<b>To:</b> Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5330984] - Help for refund order#4701318251</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 27 Nov at 1:48 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Shipping<br>
Order ID: 4701318251<br>
Tracking ID: FC1120220005558<br>
Assistance Required: Paid Extra amount<br>
Issue Description: Customer has been paid extra amount QAR 400 to the courier holding order number +97477647884. and didn't get the remaining amount, Kindly check the attach picture and do the needful.<br>
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Regards,<br>
Huma</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007377780'>77647884 payment voucher.jpg</a>