Subject: Ticket Assigned - Conversation with Heartfulness ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:03:03 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heartfulness ? Heartfulness ?                    Hello           01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                    Hello Heartfulness ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:22 PM, 11th Dec                     Heartfulness ?                    2           01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 11th Dec                     Heartfulness ?                    2           01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 11th Dec                     Heartfulness ?                    1           01:22 PM, 11th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:22 PM, 11th Dec                     Heartfulness ?                    [email-masked]           01:23 PM, 11th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:23 PM, 11th Dec                   Aya                   Dear Customer, I am Aya, thank you for contacting us. how may I help you today.           01:24 PM, 11th Dec                     Heartfulness ?                    Awaiting return pick up           01:24 PM, 11th Dec                     Heartfulness ?                    Long time.. No one came           01:24 PM, 11th Dec                   Aya                   please give me a minute to check.           01:28 PM, 11th Dec                   Aya                   As per order 9404451649           01:29 PM, 11th Dec                   Aya                   Can you confirm that the correct contact number for you is:+971564869695  ?           01:29 PM, 11th Dec                     Heartfulness ?                    Yes           01:31 PM, 11th Dec                     Heartfulness ?                    Correct           01:31 PM, 11th Dec                   Aya                   We fully apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           01:32 PM, 11th Dec                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ([email-masked]).           01:32 PM, 11th Dec                   Aya                   Is there anything else may I assist you?           01:32 PM, 11th Dec                     Heartfulness ?                    Pls make the return ASAP           01:33 PM, 11th Dec                     Heartfulness ?                    thats it           01:33 PM, 11th Dec                     Heartfulness ?                    Thank yu           01:33 PM, 11th Dec                   Aya                   Rest assured that any issue you encounter while shopping with us will be resolved in a way that makes you happy and satisfied           01:35 PM, 11th Dec                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           01:35 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5446536