Subject: Ticket Assigned - Conversation with Falshamsi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:01:20 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Falshamsi Falshamsi                    Hi           08:45 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            08:45 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:45 PM, 12th Dec                     Falshamsi                    1           08:45 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    Hello Falshamsi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:45 PM, 12th Dec                     Falshamsi                    1           08:45 PM, 12th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           08:45 PM, 12th Dec                     Falshamsi                    9405329933           08:46 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            08:46 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 12th Dec                     Falshamsi                    2           08:46 PM, 12th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 12th Dec                     Falshamsi                    1           08:46 PM, 12th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           08:47 PM, 12th Dec                     Falshamsi                    [email-masked]           08:47 PM, 12th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           08:47 PM, 12th Dec                   mazen                   Hi Falshamsi , thank you for contacting us. This's Mazen We would be happy to help you.           08:49 PM, 12th Dec                     Falshamsi                    Hi Mazen           08:50 PM, 12th Dec                     Falshamsi                    I received sms that my package was delivered           08:50 PM, 12th Dec                     Falshamsi                    However no one called me and I received nothing           08:50 PM, 12th Dec                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           08:52 PM, 12th Dec                   mazen                   Is this contact number is correct +971505333741 ?           08:53 PM, 12th Dec                     Falshamsi                    Yes           08:53 PM, 12th Dec                   mazen                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:53 PM, 12th Dec                   mazen                   Do you have any other inquiries that we can help with?           08:54 PM, 12th Dec                     Falshamsi                    How can you claim delivery without contacting the buyer           08:56 PM, 12th Dec                     Falshamsi                    How do you confirm the process           08:56 PM, 12th Dec                   mazen                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:57 PM, 12th Dec                     Falshamsi                    Please send details of the driver           08:58 PM, 12th Dec                     Falshamsi                    His contact number           08:58 PM, 12th Dec                   mazen                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:59 PM, 12th Dec                     Falshamsi                    Call me plz           08:59 PM, 12th Dec                   mazen                   Do you have any other inquiries that we can help with?           08:59 PM, 12th Dec                     Falshamsi                    As I didn't receive email earlier           08:59 PM, 12th Dec                   mazen                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           09:00 PM, 12th Dec                   mazen                   Do you have any other inquiries that we can help with?           09:02 PM, 12th Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:05 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5454179