Subject: Ticket Assigned - Conversation with Mirza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 09:01:19 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mirza Mirza                    Hi           02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:00 AM, 24rd Nov                     Mirza                    1           02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    Hello Mirza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:00 AM, 24rd Nov                     Mirza                    3           02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 AM, 24rd Nov                     Mirza                    2           02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 AM, 24rd Nov                     Mirza                    1           02:00 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:00 AM, 24rd Nov                     Mirza                    [email-masked]           02:01 AM, 24rd Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:01 AM, 24rd Nov                   Mohammed                   Hi Mirza, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:02 AM, 24rd Nov                     Mirza                    Hi  Actually I have different issue I didn’t get discount I pay through mu ENBD card But didn’t get 10%   Kindly assist           02:02 AM, 24rd Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:06 AM, 24rd Nov                     Mirza                    9402215479           02:07 AM, 24rd Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:07 AM, 24rd Nov                   Mohammed                   Could you please share with us the first 6 digit of your card so that I can assist you further?           02:09 AM, 24rd Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           02:12 AM, 24rd Nov                     Mirza                    Yes           02:14 AM, 24rd Nov                     Mirza                    4034 3200           02:14 AM, 24rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:16 AM, 24rd Nov                     Mirza                    Okay  How much time it takes           02:17 AM, 24rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           02:17 AM, 24rd Nov                     Mirza                    No           02:17 AM, 24rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 AM, 24rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5334271