Subject: Note Added - [#4975781] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 11:50:35 +0000

Hi ,    Max Fashion Mall Of Oman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975781    Subject:  Feedback or suggestions   Requester: Vinodhini    Note Content:   <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span style='font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'>Dear team,</span>
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<span style='font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'>Requesting you to not mark MAX team as this feedback was for CP only</span>
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<span style="margin: 0px; font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(33, 33, 33)"><span style='margin: 0px; font-size: 12pt; font-family: "Times New Roman", Times, serif; color: rgb(0, 0, 0)'>Thanks &amp; Regards,</span></span>
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<span style='font-family: "Times New Roman", Times, serif; color: rgb(0, 0, 0); font-size: 12pt'> Sana Alzadjali</span>
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<span style='color: rgb(0, 0, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt'> Mall of Oman</span>
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<span style='font-family: "Times New Roman", Times, serif'><span style="color: rgb(0, 0, 0); font-size: 12pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit"> +968 2423 1302</span></span>
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<i><span style="margin:0px;color:rgb(0, 36, 81)"></span><span style='margin:0px;font-family:Constantia, "Hoefler Text", serif'></span><span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)"><img style="width: 83.9091px; height: 71px; max-width: initial" class="ContentPasted0" width="83" height="71" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzMwMjIyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6giTBAUMFNlsln5MiSkNYOK9EzrnKRsLOZHfIbBjkUQ" data-id="2044007302222"></span></i>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&amp;data=04%7C01%7Cmxm.bk%40landmarkgroup.com%7C0b677c1636f440d1679508d8b60cce48%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637459513543006498%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=kGZBXH3RsKYZ4zmhNbXmgNSMms1bbJkWeO%2FNc8Re%2BQI%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Original URL: http://www.maxfashion.com/. Click or tap if you trust this link." style="margin:0px;font-size:12pt;font-family:Calibri, Helvetica, sans-serif;background-color:rgb(255, 255, 255)"><span style='font-family: "Times New Roman", Times, serif; color: rgb(0, 0, 0); font-size: 11pt'>www.maxfashion.com</span></a><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> 16 December 2022 13:08<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Max Fashion Mall Of Oman &lt;[email-masked]&gt;; JameelaAl Balushi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Head Cashier CP Mall Of Oman &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Prakash Iyangar
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4975781] - Feedback or suggestions
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Hi Team,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
no reply from the 3ed party. please check<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
 Name: vinodhini<br style="box-sizing:border-box">
Customer number 99070936<br style="box-sizing:border-box">
Email as above [email-masked]<br style="box-sizing:border-box">
Store mall of oman <br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Customer reported that she visited the outlet in Oman's mall; it was very humiliating for her to be your regular customer in Oman, and we treated her poorly. She told us that her daughter tried on eyeliner in one of Nyx's cosmetic sections. The female staff
 there came and told her she had opened a fresh product and she had to pay. Her daughter is 11 years old and was shopping alone. She brought treats to the restaurant where they were dining. The customer took her daughter back and asked the staff; she says it
 was already opened, but since she tried, she has to pay. She informed her daughter that she had not opened the piece, which they could see on video. She again spoke to the store manager, and the manager, named Mr. Thapa, came back to say she had to ask permission
 before taking the tester. </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Kindly call the customer and resolve this issue<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Regards,</div>
<div style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; margin-top:0px; margin-bottom:1rem">
Thank You,<br style="box-sizing:border-box">
<span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">Centrepoint </span>Support
 Team</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
 Team</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Wed, 14 Dec at 1:17 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Hi Team,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
no reply from the 3ed party. please check<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
 Name: vinodhini<br style="box-sizing:border-box">
Customer number 99070936<br style="box-sizing:border-box">
Email as above [email-masked]<br style="box-sizing:border-box">
Store mall of oman <br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Customer reported that she visited the outlet in Oman's mall; it was very humiliating for her to be your regular customer in Oman, and we treated her poorly. She told us that her daughter tried on eyeliner in one of Nyx's cosmetic sections. The female staff
 there came and told her she had opened a fresh product and she had to pay. Her daughter is 11 years old and was shopping alone. She brought treats to the restaurant where they were dining. The customer took her daughter back and asked the staff; she says it
 was already opened, but since she tried, she has to pay. She informed her daughter that she had not opened the piece, which they could see on video. She again spoke to the store manager, and the manager, named Mr. Thapa, came back to say she had to ask permission
 before taking the tester. </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Kindly call the customer and resolve this issue<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Regards,</div>
<div style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; margin-top:0px; margin-bottom:1rem">
Thank You,<br style="box-sizing:border-box">
<span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">Centrepoint </span>Support
 Team</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
 Team</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Mon, 12 Dec at 5:53 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
<div style="font-size:14px">
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Hi Team,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
no reply from the 3ed party. please check<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
 Name: vinodhini<br style="box-sizing:border-box">
Customer number 99070936<br style="box-sizing:border-box">
Email as above [email-masked]<br style="box-sizing:border-box">
Store mall of oman <br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Customer reported that she visited the outlet in Oman's mall; it was very humiliating for her to be your regular customer in Oman, and we treated her poorly. She told us that her daughter tried on eyeliner in one of Nyx's cosmetic sections. The female staff
 there came and told her she had opened a fresh product and she had to pay. Her daughter is 11 years old and was shopping alone. She brought treats to the restaurant where they were dining. The customer took her daughter back and asked the staff; she says it
 was already opened, but since she tried, she has to pay. She informed her daughter that she had not opened the piece, which they could see on video. She again spoke to the store manager, and the manager, named Mr. Thapa, came back to say she had to ask permission
 before taking the tester. </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Kindly call the customer and resolve this issue<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Regards,</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
 Team</div>
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<blockquote class="x_freshdesk_quote">On Tue, 29 Nov at 3:29 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Hi <a id="OWAAMD940D1A0F595410DA66FAE0775F16386" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@JameelaAl Balushi</span></a>,</div>
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<div class="x_MsoNormal">Reminder.</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, November 27, 2022 5:06 PM<br>
<b>To:</b> Max Fashion Mall Of Oman &lt;[email-masked]&gt;; JameelaAl Balushi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Head Cashier CP Mall Of Oman &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4975781] - Feedback or suggestions</div>
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<div class="x_MsoNormal">Hi <a id="OWAAMC1A359EFFE5D41549EE0552357207AB3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@JameelaAl Balushi</span></a>,</div>
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<div class="x_MsoNormal">Can you please check for the below.</div>
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<div class="x_MsoNormal">Thankyou,</div>
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<div class="x_MsoNormal">Faraz Lohani</div>
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<div class="x_MsoNormal">Escalations &amp; Vendor Management</div>
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<div class="x_MsoNormal">Landmark Digital</div>
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<b>From:</b> Max Fashion Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, November 21, 2022 6:33 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Head Cashier CP Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 JameelaAl Balushi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4975781] - Feedback or suggestions</div>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'>Dear Faraz,</span><span style="font-size:12.0pt; color:black"></span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'>Customer feedback was for
<b>CentrePoint </b>mall of Oman <b><u>NOT </u></b>for MAX. </span><span style="font-size:12.0pt; color:black"></span>
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<span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:white">Customer reported us that she visited outlet in</span></span><span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:yellow">
 mall of oman</span></span><span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:white">, it was very humiliating for her  being your regular customer in oman we treated shabbily. she reported us that her daughter tried a opened
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 The female staff there came and told her she has opened a fresh product and she has to pay. her daughter is 11 yrs old and was shopping alone. She came with treats to the restaurant where we were dining. Customer took her daughter back and asked the staff
 , she says it was already opened piece but since she tried she has to pay. she told her daughter has not opened the piece and they can check on camera. She again spoke to the store manager and the manager named</span></span><span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:yellow">
 Mr. Thapa,</span></span><span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:white"> came back to say she has to ask permission before taking the tester. she was surprised, 1st they claimed that  her daughter opened a fresh
 piece, next they say she has to take permission. she have been shopping for years across countries and I have never come across that  customer claimed that this is a complete case of the staff  bullying her  daughter because she is a minor. Also the Mr. Thapa
 and the cosmetic staff was very rude. Later another Omani Staff and security guard came to understand the situation and apologized. But this whole situation was a bitter experience as it has affected my dignity in front of so many people. Also her daughter
 would never step again alone anywhere because of the fear this situation as created. It’s not about me paying 5omr for the eyeliner, it’s the false claim that customer  don’t want to accept. Because her daughter has not opened the piece and was falsely bullied
 and accused. She would like to speak to someone responsible.Kindly check the matter.</span></span><span style="font-size:12.0pt; color:black"><br>
</span><span class="x_contentpasted1"><span style="font-size:10.5pt; color:#242424; background:white">​</span></span><span style="font-size:12.0pt; color:black"></span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'>Thanks &amp; Regards,</span><span style="font-size:12.0pt; color:black"></span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'> Sana Alzadjali</span><span style="font-size:12.0pt; color:#201F1E"></span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'> Mall of Oman</span><span style="font-size:12.0pt; color:#201F1E"></span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:black'> +968 2423 1302</span><span style="font-size:12.0pt; color:#201F1E"></span>
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<div class="x_MsoNormal" style="background:white"><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#201F1E'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&amp;data=04%7C01%7Cmxm.bk%40landmarkgroup.com%7C0b677c1636f440d1679508d8b60cce48%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637459513543006498%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=kGZBXH3RsKYZ4zmhNbXmgNSMms1bbJkWeO%2FNc8Re%2BQI%3D&amp;reserved=0" target="_blank" title="Original URL: http://www.maxfashion.com/. Click or tap if you trust this link." rel="noreferrer"><span style='font-size:11.0pt; font-family:"Times New Roman",serif; color:black; background:white'>www.maxfashion.com</span></a></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> 21 November 2022 18:15<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Fashion Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; JameelaAl Balushi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Head Cashier CP Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4975781] - Feedback or suggestions</span> </div>
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<div class="x_xmsonormal">Hi <a id="OWAAM3CD5E40F1C1A417A80E4688844702298" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@JameelaAl Balushi</span></a>
<a id="OWAAMD79A344E8FE546AA83734197DDE57AE0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Max Fashion Mall Of Oman</span></a>,</div>
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<div class="x_xmsonormal">This is pending from your end and the cst is waiting.</div>
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<div class="x_xmsonormal">Thankyou,</div>
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<div class="x_xmsonormal">Faraz Lohani</div>
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<div class="x_xmsonormal">Escalations &amp; Vendor Management</div>
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<div class="x_xmsonormal">Landmark Digital</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 12, 2022 2:47 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Fashion Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Head Cashier CP Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4975781] - Feedback or suggestions</div>
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<div class="x_xmsonormal">Hi <a id="OWAAM6659180CC4D4468CB57A0D0144EBDE9B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Max Fashion Mall Of Oman</span></a>
<a id="OWAAM71D26F1D289C43408E21DF5A78B29408" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mayur Hotwani</span></a>,</div>
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<div class="x_xmsonormal">Reminder to close.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 8, 2022 12:32 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Fashion Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Head Cashier CP Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4975781] - Feedback or suggestions</div>
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<div class="x_xmsonormal">Hi <a id="OWAAM2A4997DC15EC44628353A2C873F1CE44" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Max Fashion Mall Of Oman</span></a>
<a id="OWAAM9254BD548ED84A58BAB6C97FB34E08FB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mayur Hotwani</span></a>,</div>
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<div class="x_xmsonormal">Please assist for the below.</div>
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<div class="x_xmsonormal"><a id="OWAAMA1F13AE55D604C48B9F47B6706C649E9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 7, 2022 12:30 PM<br>
<b>To:</b> Max Fashion Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Head Cashier CP Mall Of Oman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4975781] - Feedback or suggestions</div>
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<div><b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Any update ?<br>
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 Name: vinodhini<br>
Customer number 99070936<br>
Email as above <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Store mall of oman </span></div>
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<div class="x_xmsonormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">Customer reported us that she visited outlet in mall of oman, it was very humiliating for her  being your regular customer in oman we treated shabbily.
 she reported us that her daughter tried a opened piece of an eyeliner in one of the cosmetic section on nyx. The female staff there came and told her she has opened a fresh product and she has to pay. her daughter is 11 yrs old and was shopping alone. She
 came with treats to the restaurant where we were dining. Customer took her daughter back and asked the staff , she says it was already opened piece but since she tried she has to pay. she told her daughter has not opened the piece and they can check on camera.
 She again spoke to the store manager and the manager named Mr. Thapa, came back to say she has to ask permission before taking the tester. she was surprised, 1st they claimed that  her daughter opened a fresh piece, next they say she has to take permission.
 she have been shopping for years across countries and I have never come across that  customer claimed that this is a complete case of the staff  bullying her  daughter because she is a minor. Also the Mr. Thapa and the cosmetic staff was very rude. Later another
 Omani Staff and security guard came to understand the situation and apologized. But this whole situation was a bitter experience as it has affected my dignity in front of so many people. Also her daughter would never step again alone anywhere because of the
 fear this situation as created. It’s not about me paying 5omr for the eyeliner, it’s the false claim that customer  don’t want to accept. Because her daughter has not opened the piece and was falsely bullied and accused. She would like to speak to someone
 responsible.Kindly check the matter.</span></div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Mais.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">4975781:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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