Subject: New Reply Received - Complaint about a staff member // joveth
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 18:14:11 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Complaint about a staff member // joveth   Ticket comment <br>Funny answer!<div>CCTV …  to hear what she said :) </div>
<div>Thanks for the high standard investigation  :)<br><blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Roula ,</div>
<div dir="ltr">
<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; word-break: break-word; box-sizing: border-box; color: rgb(0, 0, 0)' dir="ltr">
<br style="box-sizing: border-box">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>​</div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">As per the concerned team:<br><br>-You  purchased on 22nd of November @ 16:30 PM<br>-Checked and verified by the CCTV and discussed with the cashiers<br>-As per the incident, the local customer did not use the FAZAA<br>-Cashier asked for the mobile number of the local customer for the shukran update and not for FAZAA<br> Ms . Roula Samaha (Customer) wants to use the Fazza card and the cashier asked for the physical and digital cards.<br>The overall view says that  Roula Samaha (Customer) misunderstood the cashier process and has raised the complaint.<br>Note: Mobile numbers are asked only for Shukran customer updates and for Fazaa customer has to show the physical or thru the app</div>
<div dir="ltr"> </div>
<div> We hope the problem has been clarified for you. We apologise again for the misunderstanding</div>
<div>Please feel free to contact us if you have any further questions.</div>
<div dir="ltr"> </div>
</div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5324093