Subject: Note Added - [#5324093] Complaint about a staff member // joveth
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 16:17:00 +0000

Hi ,    Ajith.manickyam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5324093    Subject:  Complaint about a staff member // joveth    Requester: Roula Samaha    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dear Jainul,</span></div>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">   Please find the findings for the below complaints.</span></div>
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<li style="font-size: 11pt; font-family: Calibri, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<span style="font-size: 11pt">Customer purchased on 22</span><span style="font-size: 11pt"><sup>nd</sup></span><span style="font-size: 11pt"> of November @ 16:30 PM</span>
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<li style="font-size: 11pt; font-family: Calibri, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<span><span style="font-size: 11pt">Checked and verified by the CCTV and discussed with the cashiers</span></span>
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<li style="font-size: 11pt; font-family: Calibri, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<span><span style="font-size: 11pt">As per the incident, the local customer did not use the FAZAA</span></span>
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<li style="font-size: 11pt; font-family: Calibri, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<span><span style="font-size: 11pt">Cashier asked for the mobile number of the local customer for the shukran update and not for FAZAA</span></span>
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<li style="font-size: 11pt; font-family: -apple-system, serif; color: rgb(66, 66, 66)">
<span><span><span style="color:rgb(66, 66, 66);font-family:-apple-system, serif;font-size:14px;text-align:start;background-color:rgb(255, 255, 255);display:inline !important" class="ContentPasted2"><span class="ContentPasted2" style="font-size: 11pt"> Ms . </span></span><span style="color: rgb(66, 66, 66); font-family: -apple-system, serif; font-size: 11pt; text-align: start; background-color: rgb(255, 255, 255); display: inline !important" class="ContentPasted2">Roula
 Samaha (Customer) wants to use the Fazza card and the cashier asked for the physical and digital cards.</span><br>
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<li style="font-size: 11pt; font-family: Calibri, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<span style="font-size: 11pt">The overall view says that </span><span><span style="color: rgb(66, 66, 66); font-family: -apple-system, serif; font-size: 14px; text-align: start; background-color: rgb(255, 255, 255); display: inline !important" class="ContentPasted1"><span class="ContentPasted1" style="font-size: 11pt"> </span></span><span style="color: rgb(66, 66, 66); font-family: -apple-system, serif; font-size: 11pt; text-align: start; background-color: rgb(255, 255, 255); display: inline !important" class="ContentPasted1">Roula
 Samaha (Customer) misunderstood the cashier process and has raised the complaint.</span><span><span style="color: rgb(66, 66, 66); font-family: -apple-system, serif; font-size: 11pt; text-align: start; background-color: rgb(255, 255, 255); display: inline !important" class="ContentPasted0"></span></span></span>
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<div><span style="font-family:-apple-system, serif;font-size:11pt;color:rgb(66, 66, 66)"><span style="color: rgb(66, 66, 66); font-family: -apple-system, serif; font-size: 11pt; text-align: start; background-color: rgb(255, 255, 255); display: inline !important" class="ContentPasted1">Note:
 Mobile numbers are asked only for Shukran customer updates and for Fazaa customer has to show the physical or thru the app.</span></span></div>
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<i style="color: rgb(0, 36, 81); font-family: inherit; font-size: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit">Thanks &amp; Regards,</i><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 13, 2022 1:19 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Ajith Manickyam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5324093] - Complaint about a staff member // joveth
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<div class="x_MsoNormal">Hi <a id="OWAAM0E701D05FB014388B0FB07BCDFB804D8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ajith Manickyam</span></a>
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<div class="x_MsoNormal">Please investigate on below customer complain and update the status asap…</div>
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<div class="x_MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 12, 2022 2:47 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5324093] - Complaint about a staff member // joveth</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,<br>
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Please assist us with this.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Store Name : galleria mall!<br>
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Issue description: The customer is complaining about the behavior of the staff, he said that the lady was unprofessional, was answering him in a very rude, and she started talking and talking in a very loud voice Infront of everybody.<br>
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The customer said, (The issue is that when I came to pay, I told her I have fazaa card, she told me ok.. can I have your mobile number .. I gave it to her.   But what drew my attention is that there were 2 local ladies infroint of me… the same incident happened
 and didn’t ask them anything not even their mobile number.   I SIMPLY TOLD HER….YOU SHOULD TREAT THE CLIENTS THE SAME WAY&gt;&gt; WHY YOU ASKED ME FOR THE NUMBER AND FOR THEM YOU DIDN’T? <br>
She answered// it was not fazaa it was the shukran card./// I told her I am sorry but I am standing here with my friends and heard fazaa/// and in both case even sukran card/// you ask for the mobile number as well).<br>
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As well, he asked to get in touch with the manager, but no one assist him.<br>
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Please check and advise.<br>
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Customer's details: Roula Samaha<br>
Managing Partner<br>
Corpofino <br>
Spa 024452800<br>
Clinic 026396991<br>
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Thanks for your help!<br>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black; background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>On Wed, 7 Dec at 10:51 AM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Please assist us with this.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Issue description: The customer is complaining about the behavior of the staff, he said that the lady was unprofessional, was answering him in a very rude, and she started
 talking and talking in a very loud voice Infront of everybody.</span></div>
</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>The customer said, (The issue is that when I came to pay, I told her I have fazaa card, she told me ok.. can I have your mobile number .. I gave it to her.   But what drew
 my attention is that there were 2 local ladies infroint of me… the same incident happened and didn’t ask them anything not even their mobile number.   I SIMPLY TOLD HER….YOU SHOULD TREAT THE CLIENTS THE SAME WAY&gt;&gt; WHY YOU ASKED ME FOR THE NUMBER AND FOR THEM
 YOU DIDN’T? <br>
She answered// it was not fazaa it was the shukran card./// I told her I am sorry but I am standing here with my friends and heard fazaa/// and in both case even sukran card/// you ask for the mobile number as well).</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>As well, he asked to get in touch with the manager, but no one assist him.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Please check and advise.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Customer's details: Roula Samaha<br>
Managing Partner<br>
Corpofino <br>
Spa 024452800<br>
Clinic 026396991</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Thanks for your help!</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Mais.</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5324093:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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