Subject: Note Added - [#5264596] Fw: Thank you for shopping with us #21019113831420220729
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 12:43:44 +0000

Hi ,    Mohammed Ghouse added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5264596    Subject:  Fw: Thank you for shopping with us #21019113831420220729   Requester: hello    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Dear Sirnivas,</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Please check the below customer request for the replacement of the
 BS product.</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Kindly check and do the needful.</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Thanks &amp; Regards,</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">Ghouse</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 14, 2022 2:31 PM<br>
<b>To:</b> Ajmal Mohammed &lt;[email-masked]&gt;; Mohammed Ghouse &lt;[email-masked]&gt;; Srinivas Rao &lt;[email-masked]&gt;; CP Ocer &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5264596] - Fw: Thank you for shopping with us #21019113831420220729
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Hi Team,<br style="box-sizing:border-box">
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Kindly update the below request ?<br style="box-sizing:border-box">
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Item ID :164346570   <br style="box-sizing:border-box">
JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE<br style="box-sizing:border-box">
customer number : +97337772633</div>
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Invoice :21019113831420220729<br style="box-sizing:border-box">
Problem Statement:  Product damaged<br style="box-sizing:border-box">
Order Date : 2022-07-29<br style="box-sizing:border-box">
Assistance Required: Damaged Item after usage<br style="box-sizing:border-box">
Store- East Riffa, Bahrain<br style="box-sizing:border-box">
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Issue Description: Customer emailed us informing that he has been using the 164346570 --JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE for 3 months and now it is rusted.<br style="box-sizing:border-box">
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Regards,</div>
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Thank You,<br style="box-sizing:border-box">
<span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">Centrepoint </span>Support
 Team</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
 Team</div>
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<blockquote class="x_freshdesk_quote">On Mon, 12 Dec at 11:42 AM <span class="x_separator">
, Ajmal Mohammed &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><b>Hi Berna / Ghouse, </b></div>
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<div class="x_MsoNormal">Please check and revert by today </div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, December 11, 2022 5:41 PM<br>
<b>To:</b> Ajmal Mohammed &lt;[email-masked]&gt;; Mohammed Ghouse &lt;[email-masked]&gt;; CP Ocer &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5264596] - Fw: Thank you for shopping with us #21019113831420220729</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Kindly update the below request ?<br>
<br>
Item ID :164346570   <br>
JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE<br>
customer number : +97337772633</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Invoice :21019113831420220729<br>
Problem Statement:  Product damaged<br>
Order Date : 2022-07-29<br>
Assistance Required: Damaged Item after usage<br>
Store- East Riffa, Bahrain<br>
<br>
Issue Description: Customer emailed us informing that he has been using the 164346570 --JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE for 3 months and now it is rusted.<br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Sun, 11 Dec at 6:39 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Hi Team,</span><span style="color:#183247"></span>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Kindly update the below request ?<br>
<br>
Item ID :164346570   <br>
JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>customer number : +97337772633</span></div>
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Problem Statement:  Product damaged<br>
Order Date : 2022-07-29<br>
Assistance Required: Damaged Item after usage<br>
Store- East Riffa, Bahrain<br>
<br>
Issue Description: Customer emailed us informing that he has been using the 164346570 --JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE for 3 months and now it is rusted.<br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black; background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Fri, 2 Dec at 5:20 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Kindly update the below request ?<br>
<br>
Item ID :164346570   <br>
JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE<br>
Problem Statement:  Product damaged<br>
Order Date : 2022-07-29<br>
Assistance Required: Damaged Item after usage<br>
Store- East Riffa, Bahrain<br>
<br>
Issue Description: Customer emailed us informing that he has been using the 164346570 --JUNIORS DREAM OF FREEDOM STAINLESS STEEL WATER BOTTLE for 3 months and now it is rusted.<br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,<br>
Huma Sayed</span></div>
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