Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 08:54:09 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">I already send u many emails before receiving.</div>
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<div dir="auto">1. For delay more than 1 week</div>
<div dir="auto">2. I have 2 items the same. As technical problem in the system.</div>
<div dir="auto">3. The items are still new.</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 12/14/22  11:21 AM  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5448049] - My Account </div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Balqis ,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We understand you are facing issue with the items you recently purchased from our website. Unfortunately the items you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, the products from this order (8403747613) sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>However, in case you have received the item different than what you ordered, please share with us images about the item showing the issue, so that we can check for you and assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5448049