Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 08:53:49 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please do not try to fool me i have used the credit of the return against order no: 1693826544. ]<br><br>i had total credit 5.5+10.25= 15.75<br>i have used only 3.25 so balance should be 12.5 OMR<br>please check all the screenshots i have attached . and return my money. otherwise i have to put consumer complaint !. <br>Its high time. <br><br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>Sent: Tue, 13 Dec 2022 16:50:36<br>To: [email-masked]<br>Subject: Returns<br> </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5448665</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"> </div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5448665<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Samer Salmeh :</div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ruh,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">
<div>​</div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">As we can see te refund amount 5.5 OMR has been processed to my credit wallet and you have used my credit on the orders 1702188133 and <span dir="ltr" style="white-space:pre">  </span>1703675267. And you still have 7OMR in my credit wallet .</div>
<div dir="ltr">We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br> </div>
<div>Please feel free to contact us if you have any further questions.</div>
<div dir="ltr"> </div>
</div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team</div>
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<div> </div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007078303'>WhatsApp_Image_2022-12-14_at_12.47.09__1_.jpeg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007078304'>WhatsApp_Image_2022-12-14_at_12.47.09.jpeg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007078305'>WhatsApp_Image_2022-12-14_at_12.47.08.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5448665