Subject: New Reply Received - Conversation with Maryam Wassef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 10:43:20 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Conversation with Maryam Wassef  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear All,</div>
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<div class="MsoNormal">Thankd for your extra care, yes I agree to have the voucher and thanks a lot for this , also I will wait for the refund of the money back .</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Best Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Maryam Wassef</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Logistics Manager</span></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Antolino Impex Trade</span></b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Mobile: +201201820057</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, December 12, 2022 12:59 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#5345351] - Conversation with Maryam Wassef</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Maryam ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> <br>The item NUK Mickey Mouse Print Soother Chain has been cancelled due quality issue, and the refund of amount of 18 AED has refunded on 11/26/22 to your card 529607******8955. The refund process takes 7-14 working days, according to the bank procedures. <br> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will give you a voucher worth AED 18 extra, so please confirm if you agree.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​You can use voucher from the promo code section through the payment process.<br><br>Please feel free to contact us if you have any further questions.<br> <br>Thank You,<br>Centrepoint Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5345351:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5345351