Subject: Ticket Assigned - Extra item returned
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 08:03:55 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Extra item returned janhvi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi janhvi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:18 PM, 03rd Dec                   Mohamed                   Hi Janhvi, My name is Mohamed.Thank you for contacting us. I will be happy to help you!           02:19 PM, 03rd Dec                     janhvi                    Hi Mohamed           02:20 PM, 03rd Dec                     janhvi                    I had initiated 2 return requests for Order number 9400762127           02:20 PM, 03rd Dec                     janhvi                    And gave all the return items to one pickup guy           02:21 PM, 03rd Dec                     janhvi                    Amd informed the second pickup guy this           02:21 PM, 03rd Dec                     janhvi                    But i got an sms saying my second return request is cancelled           02:21 PM, 03rd Dec                   Mohamed                   As the i have checked there is 2 return request for the items.           02:23 PM, 03rd Dec                     janhvi                    Yes           02:23 PM, 03rd Dec                   Mohamed                   We will send the issue to the warehouse team to check the returned items once we received an update we will process the refund for the item.           02:25 PM, 03rd Dec                     janhvi                    And its been 4 days since the return of the items and havent received any update on it           02:25 PM, 03rd Dec                   Mohamed                   Am truly sorry for that, we will follow up the issue and we will update you via the email:  [email-masked]           02:26 PM, 03rd Dec                     janhvi                    Alright thank you for the assistance           02:27 PM, 03rd Dec                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:32 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5398912