Subject: Ticket Assigned - Conversation with Jessica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 15:27:06 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jessica Jessica                    Hi           07:15 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:15 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:15 PM, 12th Dec                     Jessica                    1           07:15 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello Jessica , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:15 PM, 12th Dec                     Jessica                    1           07:15 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:15 PM, 12th Dec                     Jessica                    9405085250           07:16 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 10/12/2022             07:16 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:16 PM, 12th Dec                     Jessica                    3           07:16 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hi Jessica , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:16 PM, 12th Dec                     Jessica                    5           07:17 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:17 PM, 12th Dec                   Samer                   Hi Jessica , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:17 PM, 12th Dec                     Jessica                    Good evening           07:17 PM, 12th Dec                     Jessica                    I had placed an order but i have not received any message for collection as if today           07:18 PM, 12th Dec                     Jessica                    And today is the estimated date od collection           07:18 PM, 12th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:19 PM, 12th Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap , and will update you in detail via email id [email-masked]           07:22 PM, 12th Dec                     Jessica                    Can you please confirm me if its placed?           07:23 PM, 12th Dec                   Samer                   Your order has been placed sucessfully ,we will check about the delay and will fix it asap           07:24 PM, 12th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:24 PM, 12th Dec                     Jessica                    And i would want to receive my order by tomorrow's afternoon           07:25 PM, 12th Dec                     Jessica                    Can we please work on this?           07:25 PM, 12th Dec                   Samer                   We will do the needful asap           07:26 PM, 12th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5453688