Subject: Ticket Assigned - Conversation with Micky
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 14:30:52 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Micky Micky                    I didn't receive any calls from courier!           06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello Micky , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:21 PM, 12th Dec                     Micky                    2           06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:21 PM, 12th Dec                     Micky                    2           06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:21 PM, 12th Dec                     Micky                    1           06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:21 PM, 12th Dec                     Micky                    [email-masked]           06:21 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:21 PM, 12th Dec                     Micky                    Ok           06:21 PM, 12th Dec                   Samer                   Hi Micky , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:22 PM, 12th Dec                     Micky                    I didn't receive any calls from courier regarding my return request           06:24 PM, 12th Dec                     Micky                    I spoke with one agent this morning and he said it will be picked up today           06:24 PM, 12th Dec                     Micky                    0563982694 this is my mobile number           06:24 PM, 12th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:28 PM, 12th Dec                     Micky                    Ok           06:28 PM, 12th Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap , and will update you in detail via email id [email-masked]           06:28 PM, 12th Dec                   Samer                   Do you have another inquiry I can assist you with?           06:29 PM, 12th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5453347